Cocktail Server (Full-Time)

Rivers Casino CareersSchenectady, NY
Onsite

About The Position

Responsible for providing beverage service to all casino customers in an efficient courteous and professional manner displaying a high standard of customer service.

Requirements

  • Must be 21 years or older
  • High school diploma or equivalent
  • Knowledge of POS systems
  • Must be available to work flexible shifts, weekends, and holidays
  • Must possess outstanding interpersonal communications skills to effectively interface with guests and team members
  • Must also possess a cooperative, helpful, and friendly nature, and present a neat, clean, well-groomed appearance
  • Ability to obtain and maintain all necessary licensing
  • Ability to lift, carry and serve from a tray at shoulder height with several cocktails weighing up to 25 pounds
  • Able to interact with others while maintaining a positive and courteous demeanor under noisy and fast paced working conditions
  • Able to work in areas with high volumes, diverse clientele, noise, music, minimal and/or bright lighting conditions

Nice To Haves

  • Prior serving experience preferred

Responsibilities

  • Exhibits proper knowledge, selling techniques and service delivery of both non-alcoholic and alcoholic beverages
  • Adheres to established company and departmental procedures, guidelines, and policies, including but not limited to guest service, cash handling, sanitation, and organization
  • Maintains a clean station and performs assigned side work duties such as stocking coffee, glasses, cream, sugar, beverage napkins, etc.
  • Collects drink order from Bartender, adds appropriate garnish, places on tray, and serves to patrons with cocktail napkins
  • Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
  • Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines
  • Picks up empty glasses and returns them to the proper area
  • Cleans and replaces dirty ashtrays if applicable
  • Assists all guests regardless of where they are seated
  • Handles any guest’s complaints or problems in a prompt and courteous manner
  • Maintains a constant awareness of safety and accident prevention, performing all job duties in the safest possible manner, and immediately notifying the supervisor and completing an accident report if a personal accident does occur
  • Ensures thorough communication between shifts
  • Performs all other duties as assigned
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