Cocktail Server - On Call

Palms•Las Vegas, NV

8d•Onsite

About The Position

The Cocktail Server greets guests, takes orders, and serves food and drinks quickly and accurately while providing excellent guest service. The role includes preparing and maintaining service stations, completing opening and closing duties, handling cash and comps according to procedures, placing and serving cocktail orders, and keeping tables, slot banks, and work areas orderly. The server responds to guest needs and inquiries, resolves complaints within their authority or refers them to management, and reports unusual events or concerns to a supervisor or Security. Duties must be performed in accordance with applicable laws and company policies and procedures.

Requirements

Must be 21 years or older.
Must obtain and maintain a TAM card.
Must obtain and maintain a Southern Nevada Food Handlers Card.
Must obtain and maintain a Las Vegas Metropolitan Police Department Work Card (Sheriff's Card).
High school diploma or equivalent.
Six months of experience in a similar role in a high-volume customer service establishment.
One year of previous experience working in a similar resort setting.
Knowledge of menu beverages, including characteristics of wine and champagne by the glass, major wines, designated glassware, terminology, and garnishes.
Knowledge of health, safety, and sanitation regulations and procedures.
Knowledge of various point-of-sale (POS) devices.
Excellent customer service and interpersonal skills to deal effectively with business contacts.
Knowledge of proper service techniques.
Ability to work varied shifts, including weekends and holidays.
Ability to present oneself in a positive, enthusiastic, and professional manner with others and guests.
Ability to tolerate varying noise levels, temperature, illumination, and air quality; may be exposed to smoke.
Ability to maintain constant contact with executives, department management, employees, and guests.
Ability to sit or stand for prolonged periods and remain mobile; perform balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Ability to lift, carry, push, pull, or otherwise move objects weighing up to 75 pounds occasionally.
Eye-hand coordination and ability to use standard office equipment.
Ability to distinguish letters, numbers, and symbols.

Nice To Haves

Bilingual ability, with English as the primary or secondary language.

Responsibilities

Greet guests in a timely manner, take orders, and serve orders quickly and accurately.
Prepare and maintain service stations by folding and stacking cocktail napkins; stocking straws, picks, matches, glassware, and supplies; lining cocktail trays; and inspecting and correcting deficiencies in station and service-area cleanliness or condition.
Complete opening and closing duties, including storing reusable goods, clearing tables, placing clean items in designated areas, wiping surfaces, restocking supplies, and securing storage areas.
Follow proper comp procedures.
Take orders and efficiently and accurately serve food and drinks in the work area, as applicable.
Collect money and follow proper cash-handling and comp procedures.
Place cocktail orders and garnish and serve cocktails to guests.
Keep tables, slot banks, and work areas neat by removing glassware, dishware, ashtrays, and other items no longer in use.
Promote and maintain a high level of guest service, remain attentive to guest needs, and respond effectively to inquiries.
Resolve guest complaints within the scope of authority or refer them to management.
Notify a supervisor and/or Security about unusual events, circumstances, missing items, or alleged theft.
Perform other duties as assigned.