Cochlear Implant Consumer Specialist

Sonova AG

13d•$62,400 - $78,000•Remote

About The Position

Advanced Bionics is seeking a Cochlear Implant Consumer Specialist to support consumer sales, lead generation, and relationship-building within the Los Angeles area. This role partners closely with regional sales teams, hearing healthcare professionals, cochlear implant clinics, recipients, and community partners to educate, support, and connect candidates with Advanced Bionics solutions.

Requirements

Bachelor’s degree required
At least one year of experience working with adult and pediatric cochlear implant patients
Strong verbal and written communication skills
Ability to work independently while collaborating with a regional team
Professional, courteous, and comfortable representing Advanced Bionics virtually and in person
Ability to build trust, influence others, and maintain integrity in customer interactions
Comfortable using Microsoft Office, web tools, email, phone, and customer relationship systems
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Responsibilities

Develop local market strategies to drive consumer sales and support regional sales goals
Build relationships with hearing healthcare professionals, cochlear implant clinics, AB recipients, and other lead sources
Educate lead sources and consumers on cochlear implant eligibility, benefits, and processes
Conduct 1:1 meetings with healthcare professionals, cochlear implant candidates, and AB recipients
Plan and support open houses, community events, and lead-generating activities
Manage the consumer sales funnel, monitor lead activity, and support follow-up efforts
Document customer engagement, leads, opportunities, and activities in GCRM

Benefits

Medical, dental and vision coverage
Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
TeleHealth options
401k plan with company match
Company paid life/ad&d insurance
Additional supplemental life/ad&d coverage available
Company paid Short/Long-Term Disability coverage (STD/LTD)
STD LTD Buy-ups available
Accident/Hospital Indemnity coverage
Legal/ID Theft Assistance
PTO (or sick and vacation time), floating Diversity Day, & paid holidays
Paid parental bonding leave
Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
Robust Internal Career Growth opportunities
Tuition reimbursement
Hearing aid discount for employees and family
Internal social recognition platform