COBRA and Direct Billing Specialist

Alera Group

1h • Remote

About The Position

At Alera Group, our Employee Benefits team helps organizations attract, retain, and engage their workforce through thoughtful, compliant, and competitive benefits strategies. We’re seeking a COBRA and Direct Billing Specialist who will contribute to delivering proactive service, strategic guidance, and an exceptional client experience. Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

Requirements

• 1+ years of experience in COBRA benefits administration, billing, customer service, or a related field
• Strong attention to detail and ability to accurately process transactions
• Excellent customer service skills with the ability to explain complex information clearly
• Basic proficiency in Microsoft Excel and other data management tools
• Strong verbal and written communication skills
• Ability to manage multiple priorities in a fast‑paced environment

Nice To Haves

• Experience with COBRA, retiree, or direct billing processes
• Familiarity with WEX or similar COBRA administration platforms

Responsibilities

• Respond to participant and client inquiries related to COBRA, retiree, and direct billing coverage
• Provide clear, professional guidance on eligibility, enrollment, and billing questions
• Deliver empathetic and timely customer service to support positive participant experiences
• Process COBRA, retiree, and direct billing transactions including enrollments, terminations, premium payments, and adjustments
• Maintain accurate participant records within COBRA and billing platforms
• Support compliance with federal and state COBRA and billing regulations by following established processes
• Ensure data accuracy and consistency across systems and reports
• Assist in identifying opportunities to improve operational efficiency and service workflows
• Support the COBRA & Billing team with administrative and operational tasks as needed
• Participate in training and professional development to expand technical knowledge and service capabilities

Benefits

• medical
• dental
• vision
• life and disability coverage
• 401(k)
• generous PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees