Coat Check Attendant - MGM Springfield

MGM Resorts International • Springfield, MO

4d • Onsite

About The Position

As a Coat Check Attendant, you will set the stage for guest experience with your welcoming smile and service. In this role, at MGM Springfield, you will use your 2+ years of customer service experience to collect, transport, store, and return coats and jackets for guests. You will shine in this role by understanding guests needs, creating positive experiences that guests will remember far beyond their stay with us.

Requirements

• High School Diploma or GED
• 2+ Years of prior relevant experience Guest service experience or Customer service experience is preferred
• Willing and able to work a part-time schedule consisting of overnights Sunday through Wednesday, 10:30PM - 7:15AM, this includes weekends and holidays
• Demonstrate a positive attitude and outgoing personality
• Effective listening abilities with strong judgment skills

Responsibilities

• Assist guests and hotel staff in a professional manner, maintain a positive attitude and outgoing personality, demeanor and professional appearance
• Provide a high level of guest service to all guests and co-workers which are aligned and guided by the Company and Property’s core service standards and brand attributes in order to provide defining moments at every opportunity
• Collect, transport, store, and return coats and jackets for guests
• Orient guests to property and provide multiple Company offerings
• Complete applicable documentation, tickets and other bell related forms
• Make and receive phone calls to guests and other employees for information, services, follow-up, and deliveries

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED