Coach

AFG HoldCo LLC • San Antonio, TX

2d

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts at Austin Fitness Group studios and creates a high-energy, motivating, results-driven member experience. The role coaches and engages multiple members in group fitness settings while using Orangetheory programming, technology, and coaching tools to support member performance, safety, and results. The Coach represents the brand, builds member relationships, and supports retention and engagement while partnering with the studio team on sales goals and a welcoming, inclusive studio environment. The position reports directly to the Head Coach.

The role also includes studio tours, communicating membership options, supporting outreach and marketing, responding to member inquiries, processing transactions, maintaining records, and helping keep the studio clean and organized. It requires regular collaboration with studio leadership, vendors, contractors, landlords, and other business partners. The work may take place in a fitness studio with moderate to loud noise, and may involve facility maintenance, repair, or construction environments. Administrative work uses computers, mobile devices, phones, and standard office equipment. Scheduling flexibility may be needed for facility emergencies, projects, or business needs outside normal operating hours. No travel is anticipated unless needed for training or other company needs.

The position frequently requires standing, walking, and moving throughout the studio; communicating in a potentially loud environment; and interacting with members and colleagues. It may occasionally involve lifting, carrying, pushing, or pulling items up to approximately 50 pounds, bending, reaching, and light cleaning. A bachelor's degree in a related field is preferred, though equivalent education and experience may be considered. A minimum of five years of progressive facilities, property, construction, or maintenance management experience is required, preferably in a multi-site retail, hospitality, fitness, or franchise setting.

Requirements

• Minimum of 5 years of progressive facilities, property, construction, or maintenance management experience, preferably in a multi-site retail, hospitality, fitness, or franchise environment.
• Experience managing vendors, contractors, service agreements, and facility-related projects.
• Experience overseeing preventative maintenance programs, equipment repair, and capital improvement projects.
• Experience managing budgets, forecasting expenses, and identifying cost-saving opportunities.
• Knowledge of building systems, including HVAC, electrical, plumbing, life safety, and general facility operations.
• Valid driver's license and ability to travel regularly between studio locations.
• Excellent verbal, written, presentation, and active listening skills, including the ability to communicate with diverse audiences.
• Strong project management skills and ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with Microsoft Office Suite and facility management, work order, or project management systems.
• Ability to handle sensitive and proprietary information with discretion and professionalism.
• Demonstrated integrity, accountability, sound judgment, teamwork, and leadership.
• Strong organization, attention to detail, time management, problem-solving, adaptability, and customer service orientation.
• Ability to meet the physical demands of the role, including frequent standing and walking and occasional handling of items up to approximately 50 pounds.

Nice To Haves

• Bachelor's degree in Facilities Management, Construction Management, Business Administration, Property Management, Engineering, or a related field; equivalent combination of education and experience will be considered.
• Experience in a multi-site retail, hospitality, fitness, or franchise environment.

Responsibilities

• Deliver an engaging, high-energy group workout experience during each class session.
• Provide welcoming, inclusive, and motivating interactions for members, prospective members, and guests in accordance with Orangetheory Fitness brand standards.
• Complete and maintain required member documentation and records using company systems and tools.
• Participate in scheduled team meetings, trainings, and professional development.
• Conduct studio tours, explain membership options, and respond to questions about programs and services.
• Partner with studio team members to create a seamless, positive experience for prospective and current members.
• Support individual and team sales goals through outreach, follow-ups, and lead generation.
• Build relationships in the local community to increase brand awareness and generate business opportunities.
• Support marketing initiatives, including social media engagement, community events, and studio activations.
• Maintain a clean, organized, and well-presented studio environment.
• Communicate with members and prospects in person, by phone, email, and text.
• Process sales transactions, including cash and credit card payments, accurately and with integrity.
• Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
• Demonstrate commitment to exceptional customer service and AFG core values.
• Manage member safety, performance, and results through effective use of fitness principles, Orangetheory programming, technology, and coaching tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed