Coach

AFG HoldCo LLC•Tucson, AZ

5d•$25 - $55•Onsite

About The Position

The Coach delivers scientifically designed Orangetheory Fitness workouts in Austin Fitness Group studios and creates a high-energy, motivating, results-driven experience for members. The role involves coaching and engaging multiple members in group fitness settings, using Orangetheory programming, technology, and coaching tools to support performance, safety, and results. The Coach represents the brand, builds member relationships, supports retention and engagement, and works with the studio team to contribute to sales goals and provide a welcoming, inclusive experience before, during, and after classes. The Coach reports directly to the Head Coach. The position also includes studio tours, communicating membership options, supporting outreach and marketing, maintaining member records, processing sales transactions, and helping maintain a clean and organized studio. The role requires strong communication, customer service, teamwork, organization, adaptability, and time-management skills. It does not have supervisory responsibility. The role is based in a fitness studio environment that may have moderate to loud noise from music and classes. It also involves administrative use of computers, mobile devices, phones, and office equipment, and may include exposure to maintenance, repair, and construction environments. Schedule flexibility may be needed for facility emergencies, projects, or business needs outside normal operating hours. No travel is anticipated unless needed for training or other company purposes; the listed requirements also specify a valid driver's license and ability to travel regularly between studio locations.

Requirements

Minimum of 5 years of progressive facilities, property, construction, or maintenance management experience; preferably in a multi-site retail, hospitality, fitness, or franchise environment.
Experience managing vendors, contractors, service agreements, and facility-related projects.
Experience overseeing preventative maintenance programs, equipment repair, and capital improvement projects.
Experience managing budgets, forecasting expenses, and identifying cost-saving opportunities.
Knowledge of building systems, including HVAC, electrical, plumbing, life safety, and general facility operations.
Valid driver's license and ability to travel regularly between studio locations.
Strong project management skills, including the ability to manage multiple priorities and deadlines simultaneously.
Proficiency with Microsoft Office Suite and facility management, work order, or project management systems.
Ability to handle sensitive and proprietary information with discretion and professionalism.
Strong integrity, accountability, judgment, leadership, teamwork, communication, relationship management, problem-solving, organization, time-management, adaptability, emotional intelligence, customer service, and resource management skills.

Nice To Haves

Bachelor's degree in Facilities Management, Construction Management, Business Administration, Property Management, Engineering, or a related field; equivalent education and experience will be considered.

Responsibilities

Deliver an engaging, high-energy group workout experience for members in each class.
Provide welcoming, inclusive, and motivating service to members, prospective members, and guests, consistent with Orangetheory Fitness brand standards.
Complete and maintain required member documentation and records using company systems and tools.
Participate in scheduled team meetings, training, and professional development.
Conduct studio tours, explain membership options, and respond to questions about programs and services.
Partner with studio team members to provide a positive, seamless experience for prospective and current members.
Support individual and team sales goals through outreach, follow-ups, and lead generation.
Build relationships in the local community to increase brand awareness and generate business opportunities.
Support marketing initiatives, including social media engagement, community events, and studio activations.
Maintain a clean, organized, and well-presented studio environment.
Communicate with members and prospects in person, by phone, email, and text.
Process cash and credit card transactions accurately and with integrity.
Respond promptly and professionally to member inquiries, feedback, and concerns, escalating issues when appropriate.
Demonstrate commitment to exceptional customer service and Austin Fitness Group core values.