usa stocking 1 coach
About The Position
This role is responsible for leading and developing teams effectively by teaching, training, and actively listening to associates. The Coach will tour stores, provide feedback, and communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. They will introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively. The Coach will also model and demonstrate exceptional customer service standards, manage and support customer service initiatives, ensure customer needs are resolved, and develop action plans for process improvement to ensure a high-quality customer experience. Additionally, this role drives the financial performance and sales of the designated store area by reviewing financial statements, managing budgets, forecasting, and controlling expenses. They will monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develop action plans to mitigate shrink and achieve sales and profit goals. The Coach provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset. They ensure compliance with company policies and procedures and support the company mission, values, and standards of ethics and integrity. The Coach is expected to respect the individual, build high-performing teams, embrace differences, create a workplace where associates feel seen, supported, and connected, and empower and develop talent. They will act with integrity, maintain high standards of ethics and compliance, and support Walmart's goal of becoming a regenerative company. The Coach will serve customers and members by delivering results with the customer first, adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models. They will make decisions based on data insights and analysis, balancing short and long-term priorities. Finally, the Coach will strive for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes, while also driving continuous improvements and supporting others through change.
Requirements
- 2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s supervisory experience.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
- For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Responsibilities
- Leads and develops teams effectively by teaching, training, and actively listening to associates.
- Tours stores and provides feedback, communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
- Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
- Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved.
- Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
- Drives the financial performance and sales of the designated store area by reviewing financial statements, managing and assisting in budgeting, forecasting, and controlling expenses.
- Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
- Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
- Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring a belonging mindset in the workplace, and recruiting and developing qualified associates.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
- Respects the individual, builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected, and empowers and develops talent.
- Acts with integrity, maintains and promotes the highest standards of integrity, ethics, and compliance, and supports Walmart's goal of becoming a regenerative company.
- Serves customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
- Makes decisions based on data insights and analysis, balancing short and long-term priorities, and considering various stakeholders when making plans.
- Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes.
- Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees completely paid for by Walmart through Live Better U program (eligibility requirements apply)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
