Part Time Coach Operator

Central County Transportation Authority•Kalamazoo, MI

7d•Onsite

About The Position

Metro is looking for a part-time Coach Operator (bus driver) to connect people to jobs, healthcare, education and social activities. As a Coach Operator, you would provide our community with the freedom and convenience of reliable, safe transportation. Serving passengers who live and work in the community. Metro is proud to be an equal employment opportunity employer and strives to provide a culturally diverse workforce. Metro does not discriminate in employment or services on the basis of race, creed, color, origin, age, sex, religion, marital status, sexual orientation, veteran status, or disability. This position is classified as safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations.

Requirements

High School diploma or equivalent preferred
Customer Service experience preferred
Stable work history
History good attendance and punctuality
Minimum age of 18
Minimum 2 years of driving history
Oral and written communication skills
Interpersonal and customer relations skills
Ability to: Obtain and maintain a Class B Permit/License with endorsements
Learn and explain standard transit operating practices and procedures
Learn and practice safety rules and procedures required in the transportation of guests
Learn bus routes, schedules, street and locations with Metro Transit’s service area
Obtain and maintain a Class B Permit/License with endorsements
Tactfully maintain order among passengers
Be flexible in handling changes
Understand and follow written and oral instructions
Work patiently with and demonstrate sensitivity to the elderly and those with disabilities
Resolve customer complaints courteously and tactfully
Establish and maintain cooperative and effective working relationships with other employees and the public
Be flexible to work varied shifts including days, nights, split shifts, and weekends
Exercise sound judgement in stressful situations within scope of responsibilities
Your established driving history must be clear of the following: Any suspensions within the past 36 months
Any six-point violations within the past 24 months
Any OWI convictions within the past 24 months

Nice To Haves

In order to be prepared and successful in the recruitment process, interested applicants are urged to visit the Michigan DMW website to obtain study guides and prepare for the Class B permit exams.

Responsibilities

Be available to operate transit buses on pre-assigned shifts.
Operate a transit bus and support vehicles safely, courteously, and efficiently
Maintain an established schedule along a designated route
Promote positive guest relations; greet passengers in a tactful and courteous manner, assist guest with boarding, seating, questions, and related matters
Collect fares and transport passengers on public transit buses
Maintain knowledge about all routes, transfer points, and fare
Perform a complete pre-trip inspection of the bus, safety checks on equipment, and informs maintenance when adjustments or repairs are necessary, at completion of assignment
Reference and implement route maps, time schedules, and instructions for pull-outs, pull-ins, and detours
Provide information to passengers concerning transit routes, city street locations, time schedules, public buildings and various points of interest; announce streets and transfer points
Operate wheelchair ramp and assist passengers with disabilities in boarding, riding, and alighting in a safe manner, which may include pushing a wheelchair up and down the ramp
Secure all mobility devices in accordance with established safety policies and procedures and clearly communicate the action being taken
Receives and transmits two-way radio messages involving accidents, emergencies, or bus related matters
Report on hazardous or dangerous conditions along bus routes and at passenger loading zones
Maintain an acceptable driving record and comply with all state and local regulations, along with Metro Transit policies and procedures
Complete any reports as necessary or requested by management
Collect patronage and revenue data as assigned
Instruct operator trainees in proper driving habits, proper methods of loading passengers and other policies and procedures of the transit system.
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