Coach, Financial Literacy, Student Financial Aid

Dallas College • Brookhaven, NY

2d • Onsite

About The Position

The Financial Literacy Coach uses a comprehensive case management approach to assist students and their families with information and resources for covering educational expenses and related costs. The coach supports student success and financial literacy throughout the student’s academic life cycle at Dallas College, from entry through completion.

The role provides individualized financial aid coaching, counseling, and advising; assesses student eligibility and authorizes fund disbursements; and develops outreach, workshops, training, and communication campaigns. The coach works with Student Success areas and internal and external stakeholders, follows applicable college, state, and federal regulations, and protects confidential information. The position requires regular and predictable attendance and may include job-related duties beyond those listed.

Requirements

• Associate degree required; bachelor's degree preferred.
• Two years of experience in a higher education setting, with demonstrated experience in financial aid.
• Official transcripts required.
• Valid driver's license.
• Ability to work extended hours beyond the regular 8:00 a.m.–5:00 p.m. workday, especially during peak registration periods, including nights and weekends.
• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Ability to understand and apply knowledge of innovative technology platforms supporting the holistic student experience.
• Experience participating in or supporting change initiatives, including process improvement, project planning, conflict resolution, team building, customer service, and data-based decision-making.
• Ability to balance analytical thinking with compassion and to manage structured regulatory requirements while maintaining a human-centered experience.
• Professional, collaborative demeanor; ability to address and resolve conflicts with integrity and compassion and build effective relationships at all levels.
• Critical-thinking and problem-solving skills, including gathering relevant information and using technology and other resources appropriately.
• Understanding of contemporary issues in higher education.
• Ability to identify and collaborate on solutions to barriers that prevent people from obtaining jobs that pay a living wage.
• Excellent interpersonal skills and ability to communicate complex ideas and information verbally and in writing to diverse stakeholders in the Dallas College community.

Nice To Haves

• Bachelor's degree.
• Bilingual or multilingual ability.

Responsibilities

• Collaborate with Student Success areas to assist students and families throughout enrollment in financial aid, literacy, and resources that promote academic success from entry through completion.
• Manage individualized student financial aid case loads, providing coaching, counseling, and advising on college aid and applicable funding resources.
• Assess student financial aid eligibility and authorize disbursement of funds.
• Develop and conduct outreach promoting financial aid, literacy, and resources at Dallas College events and activities, including community events that may occur in evenings and on weekends.
• Conduct workshops and training for students, families, and campus and community partners to promote awareness and readiness in accepting and using financial aid and resources.
• Use financial aid data files to conduct and support multi-layered communications and campaigns, and assist in tracking campaign outcomes.
• Support development of actionable communication plans for the college CRM platform, website, and social media tools.
• Protect confidential data by ensuring compliance with security protocols.
• Maintain effective communication with internal and external stakeholders and ensure timely follow-up with applicants throughout the financial aid process.
• Use technology to access data, maintain records, generate reports, and communicate with others.
• Interpret, explain, and implement regulations, policies, and procedures for financial aid programs to ensure compliance with Dallas College, state, and federal requirements.
• Complete required Dallas College professional development training hours per academic year.
• Perform other duties as assigned.

Benefits

• Reasonable accommodations may be made for individuals with physical challenges.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement, subject to job responsibilities, operational needs, supervisor approval, and Dallas College policy.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree