CO2 Field Service Technician

Panasonic • Nashville, TN

10d • Onsite

About The Position

The CO₂ Field Service Technician provides hands-on technical support for installing, maintaining, and repairing automation and CO₂ equipment at customer sites. This role involves extensive travel and requires the ability to work independently while ensuring high-quality service delivery. At Panasonic Connect, we connect the power of people and technology to change work, advance society and help connect to tomorrow. Empathy, results, relentlessness and teamwork are the foundations of the Panasonic Connect Culture. Our mission is to elevate the employee experience by empowering individuals to use their voice and have a positive impact on our business.

Requirements

• Associate degree in Laser, Electro, or Optics, or equivalent experience is required.
• Two or more years of related experience, including troubleshooting.
• Functional PC skills and proficiency with appropriate software required.
• Ability to use hand tools, meters, gauges, schematics, and jigs to adjust and maintain proper machine calibration and performance.
• Ability to travel extensively (95%), primarily within the United States, with the possibility of travel to Mexico, Canada, and Japan, always on short notice.
• Ability to work independently with little supervision.
• Strong attention to detail, with a demonstrated ability to meet deadlines and commitments.
• Strong diagnostic and technical aptitude, including knowledge of AC and DC electrical, mechanical, and optical systems.
• Commitment to the company's Core Values.
• Strong written and oral communication skills are required.

Responsibilities

• Carries out technical assignments to install, modify, and repair factory automation equipment at customer sites, with 100% weekly travel.
• Maintains a safe work environment and reports any issues that arise.
• Operates and programs machines, understanding all technical aspects and machine parameter functions.
• Prepares standard equipment documentation and reports, including service reports, expense reports, and others as directed.
• Provides customers with timely and accurate technical information in a positive and straightforward manner.
• Provides equipment operation and maintenance training to customers' employees and fellow field service technicians.
• Prepares and submits documentation for efficient invoicing.
• Maintains company property for safe operation and maximum life.
• Efficiently manages business expenses to maximize profitability.
• Performs routine maintenance on equipment and assists in establishing preventative maintenance schedules with customers and the service coordinator.

Benefits

• Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) plan with company matching contributions and immediate vesting.
• Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Tuition reimbursement for job-related courses after six months of service.
• Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree