Co-op/Technical Support Analyst (Fall 2026)

INPO External • Atlanta, GA

12d • Onsite

About The Position

Essential duties as a co-op at the Service Desk include maintenance, configuration, setup and troubleshooting of desktops, laptops, printers, and peripherals and providing support for various software products. Five co-ops cycle through the roles of Service Desk coordinator main, Service Desk coordinator secondary, peer, lab, and team lead. We strive to improve upon the response customers receive from the Service Desk, and the time it takes for us to resolve a customer’s issue. Co-ops provide an integral customer service role at INPO. Co-ops cycle through 4 different positions while working at the Service Desk. The Coordinator Main and Coordinator Secondary position's primary role is to staff the front desk and be the first line of customer contact. The Peer position is responsible for preparing laptops for INPO evaluators going to nuclear plants for site visits and evaluation trips. The Lab position is responsible for maintaining hardware inventory, doing employee set-ups, and handling hardware related issues throughout the building. These positions rotate mid-semester. A co-op who is in their 2nd semester that has shown strong leadership abilities is designated to be the Team Leader. This person makes assignments and trains new co-ops. At INPO, learning is a continuous journey. From day one, co-ops are paired with experienced mentors who guide them through the ins and outs of the role. You'll participate in essential company training and enjoy informal "lunch and learn" sessions that help you get to know INPO’s mission and your responsibilities. Twice a week, the Service Desk team meets to collaborate, tackle challenges, and escalate customer concerns—ensuring you're always supported and in the loop. But it’s not all work! Co-ops play a vital role at INPO, and we believe in balancing hard work with fun. Teamwork and camaraderie are at the heart of the Service Desk culture, making it a place where you can grow professionally while building lasting connections.

Requirements

• Pursuing degrees in the computer science or information technology fields
• Successfully completing a pre-employment background check
• Successfully completing a drug and alcohol test
• Obtaining unescorted access status (may be required)
• Possessing direct or indirect access to certain export-controlled technology (may require export license)

Nice To Haves

• Strong leadership abilities (for Team Leader designation)

Responsibilities

• Maintenance, configuration, setup and troubleshooting of desktops, laptops, printers, and peripherals
• Providing support for various software products
• Staffing the front desk and being the first line of customer contact (Coordinator Main/Secondary)
• Preparing laptops for INPO evaluators going to nuclear plants for site visits and evaluation trips (Peer)
• Maintaining hardware inventory, doing employee set-ups, and handling hardware related issues throughout the building (Lab)
• Making assignments and training new co-ops (Team Leader)
• Collaborating, tackling challenges, and escalating customer concerns during Service Desk team meetings

Benefits

• Paid study time for certifications
• Payment for one certification exam per semester (HDI Customer Service Training, CompTIA A+, Microsoft Certified Solutions Associate Windows 10)
• Training materials provided in book and digital format
• End of semester performance bonus
• Formal review at the end of each semester

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed