Co-op/Technical Support Analyst (Fall 2026)

Institute of Nuclear Power Operations (INPO)•Atlanta, GA

12d•Onsite

About The Position

Essential duties as a co-op at the Service Desk include maintenance, configuration, setup and troubleshooting of desktops, laptops, printers, and peripherals and providing support for various software products. Five co-ops cycle through the roles of Service Desk coordinator main, Service Desk coordinator secondary, peer, lab, and team lead. We strive to improve upon the response customers receive from the Service Desk, and the time it takes for us to resolve a customer’s issue. Co-ops provide an integral customer service role at INPO. Co-ops cycle through 4 different positions while working at the Service Desk. The Coordinator Main and Coordinator Secondary position's primary role is to staff the front desk and be the first line of customer contact. The Peer position is responsible for preparing laptops for INPO evaluators going to nuclear plants for site visits and evaluation trips. The Lab position is responsible for maintaining hardware inventory, doing employee set-ups, and handling hardware related issues throughout the building. These positions rotate mid-semester. A co-op who is in their 2nd semester that has shown strong leadership abilities is designated to be the Team Leader. This person makes assignments and trains new co-ops. At INPO, learning is a continuous journey. From day one, co-ops are paired with experienced mentors who guide them through the ins and outs of the role. You'll participate in essential company training and enjoy informal "lunch and learn" sessions that help you get to know INPO’s mission and your responsibilities. Twice a week, the Service Desk team meets to collaborate, tackle challenges, and escalate customer concerns—ensuring you're always supported and in the loop. But it’s not all work! Co-ops play a vital role at INPO, and we believe in balancing hard work with fun. Teamwork and camaraderie are at the heart of the Service Desk culture, making it a place where you can grow professionally while building lasting connections. As part of the INPO co-op program, students are provided time in their weekly schedule to study for certifications. INPO pays for co-ops to take one exam every semester. During the first semester, co-ops take HDI online Customer Service Training. There is a non-proctored exam taken at the end of the course. During the second semester the CompTIA A+ (Exams 220-801 & 220-802) exams are taken. Training materials are provided in both book and digital format. And during the third and fourth semesters the Microsoft Certified Solutions Associate Windows 10 (Exams 70-698 & 70-697) exam is taken. Training materials are provided in both book and digital format.

Requirements

Pursuing degrees in the computer science or information technology fields
Successfully completing a pre-employment background check
Successfully completing a drug and alcohol test
May require obtaining unescorted access status
Requires direct or indirect access to certain export-controlled technology

Nice To Haves

Strong leadership abilities (for Team Leader designation)

Responsibilities

Maintenance, configuration, setup and troubleshooting of desktops, laptops, printers, and peripherals
Providing support for various software products
Staffing the front desk and being the first line of customer contact (Coordinator Main and Coordinator Secondary)
Preparing laptops for INPO evaluators going to nuclear plants for site visits and evaluation trips (Peer)
Maintaining hardware inventory, doing employee set-ups, and handling hardware related issues throughout the building (Lab)
Making assignments and training new co-ops (Team Leader)

Benefits

Time in weekly schedule to study for certifications
INPO pays for co-ops to take one exam every semester
HDI online Customer Service Training (first semester)
CompTIA A+ (Exams 220-801 & 220-802) exams (second semester)
Microsoft Certified Solutions Associate Windows 10 (Exams 70-698 & 70-697) exam (third and fourth semesters)
Training materials provided in both book and digital format
Paired with experienced mentors
Essential company training
Informal "lunch and learn" sessions
Service Desk team meets twice a week to collaborate, tackle challenges, and escalate customer concerns
Pay starts at $20 an hour and goes up a dollar every semester
Eligible for an end of the semester performance bonus
Mid-semester touch points to review progress
Formal review at the end of each semester where performance bonuses are given out