CNO and VP Patient Care Services, Ambulatory

OhioHealth•Columbus, OH

18d

About The Position

The Ambulatory Chief Nursing Officer (Ambulatory CNO) is the senior nursing executive responsible for ambulatory nursing practice across OhioHealth. Reporting directly to the Senior Vice President & Chief Nurse Executive and maintaining a matrix reporting relationship to the Senior Vice President & President of OhioHealth Physician Group, the role provides strategic, operational, and clinical leadership to ensure safe, high-quality, patient-centered care across outpatient settings. The Ambulatory CNO develops and executes the enterprise ambulatory nursing strategy; advances professional nursing practice; improves quality, safety, workforce performance, and patient experience; and drives standardization and innovation across ambulatory services. The role partners with physician, operational, and administrative leaders on access, care coordination, workforce sustainability, patient outcomes, and value-based care, and serves as a key member of nursing and ambulatory leadership teams in a highly matrixed environment. The position has systemwide authority to establish ambulatory nursing standards and clinical practice expectations; approve competency and professional practice frameworks; recommend and oversee staffing and workforce strategies; lead corrective action planning for significant quality, safety, and compliance concerns; participate in the selection, development, and performance evaluation of nursing leaders; recommend capital, technology, and workforce investments; and escalate unresolved risks to executive leadership.

Requirements

Bachelor of Science in Nursing.
Master's degree in Nursing, Healthcare Administration, Business Administration, or a related field; the posting lists a master's degree as required.
Current Ohio Registered Nurse licensure.
At least 10 years of progressively responsible nursing leadership experience.
At least 3 years in a senior executive-level nursing role.
Demonstrated success leading complex, multisite ambulatory healthcare organizations.
Ability to partner effectively with physicians and operational leaders to achieve organizational objectives.
Experience developing and executing strategic plans, workforce strategies, and budgetary plans.
Experience leading large-scale change management and performance-improvement initiatives.

Nice To Haves

Doctoral degree in nursing, business, healthcare administration, or a related discipline.
Nurse executive certification such as CENP or NEA-BC.
Experience leading enterprise ambulatory nursing operations within an integrated health system.
Experience with value-based care models, population health strategies, and ambulatory transformation initiatives.

Responsibilities

Serve as the executive leader for ambulatory nursing across OhioHealth and establish its vision, strategy, priorities, and practice standards.
Develop and execute an ambulatory nursing strategic plan aligned with OhioHealth and OhioHealth Physician Group objectives.
Foster excellence, accountability, innovation, collaboration, inclusion, and continuous improvement, translating organizational strategy into measurable outcomes.
Design team-based care models that enable medical assistants, LPNs, RNs, and other clinical roles to work at the top of their education, licensure, and competency.
Establish systemwide ambulatory nursing standards, policies, procedures, and clinical practice expectations, and ensure compliance with applicable regulatory and accreditation requirements.
Lead improvement in patient safety, clinical quality, reliability, care outcomes, and risk reduction; advance evidence-based practice and clinical innovation.
Develop and oversee workforce strategies covering recruitment, retention, engagement, succession planning, professional development, and leadership development.
Establish staffing models, role standardization, competency frameworks, and workforce optimization strategies; partner with operational leaders on staffing, resource allocation, and sustainability.
Promote a professional practice environment that supports employee engagement and career growth.
Share accountability with physician and operational leaders for patient access, care coordination, patient experience, consumer engagement, productivity, efficiency, quality, safety, value-based care, care-model transformation, innovation, financial stewardship, and labor performance.
Use data-driven decision-making and performance management to identify opportunities, monitor results, and accelerate improvement.
Provide executive oversight for centralized ambulatory nursing functions, including nursing quality and safety, clinical practice standardization, workforce planning, patient care advice services, competencies, and professional development.
Provide nursing leadership and clinical practice oversight for ambulatory departments and care settings across OhioHealth.
Oversee nursing practice in Urgent Care and partner with physician and operational leaders on quality, access, workforce, patient experience, and growth objectives.
Lead multidisciplinary teams designing and implementing systemwide ambulatory initiatives.
Partner with physician, operational, and administrative leaders to improve access, care delivery, outcomes, and operational performance; promote shared decision-making and accountability.
Build relationships across OhioHealth to support collaboration, alignment, and change management.
Leverage healthcare technology, digital tools, and clinical information systems to improve care delivery and workforce effectiveness.
Establish and monitor enterprise ambulatory nursing metrics and dashboards, using analytics to identify trends, opportunities, risks, and improvement priorities.
Drive innovation and transformation to improve clinical, operational, and financial performance.
Maintain confidentiality and security of passwords, authentication devices, information, and company resources; follow information security policies and promptly report security incidents.