CNC Technical Support Specialist
About The Position
This role is designed for experienced CNC machinists who want to stay in the industry but transition from hands-on machine operation. As a CNC Applications Support Specialist, you will work directly with machinists, engineers, and manufacturing teams to solve real-world machining and fixturing challenges. You will combine your shop-floor experience with clear communication to guide customers, troubleshoot issues, and ensure they maximize the value of 5th Axis products. This is not an IT help desk, software support, or general customer service role; applicants must have direct CNC machining experience.
Requirements
- 3+ years of hands-on CNC machining experience (operator, setup machinist, applications, or similar).
- Experience with 3-, 4-, or 5-axis machining centers.
- Strong understanding of setups, fixturing, and machining problem-solving.
- Ability to clearly explain machining concepts and solutions to other machinists.
- Strong troubleshooting mindset with attention to detail.
- Organized and able to manage multiple technical issues at once.
- High school diploma or equivalent required.
Nice To Haves
- Experience working with engineers, production teams, or customers is a plus.
- Familiarity with ERP/CRM systems (Epicor, Salesforce) is a plus.
- Bilingual (English/Spanish) is a plus, but not required.
- Technical training or apprenticeship preferred.
Responsibilities
- Work directly with machinists to diagnose and solve setup and fixturing challenges.
- Provide technical guidance on workholding systems, zero-point solutions, and accessories.
- Troubleshoot issues related to clamping, alignment, repeatability, and setup efficiency.
- Support applications involving 3-, 4-, and 5-axis machining.
- Escalate complex technical issues to engineering with clear, actionable detail.
- Communicate with customers via phone and email to resolve real machining problems.
- Assist with order support (RMAs, replacements, coordination) as needed.
- Document technical cases and solutions in CRM/ERP systems (Epicor, Salesforce preferred).
- Deliver product guidance and machining insight to customers.
- Share customer and shop-floor feedback to improve products and processes.
Benefits
- 401(k)
- 401(k) 5% Match
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
