CNC Engineering & Design Services Dispatch Technician

Protocase Inc./45Drives Ltd.•Wilmington, NC

2d•$56,000 - $80,000•Onsite

About The Position

This is a hands-on technical support role that connects CNC Production with Engineering & Design Services. You'll help troubleshoot issues that arise on the production floor, complete appropriate hot fixes, support CNC programming, and make sure more complex issues are routed to the right technical resource. The goal is simple: keep production moving while protecting quality, customer requirements, and engineering standards.

Requirements

Machining diploma, trade certification, Engineering Technology diploma, or equivalent hands-on experience.
Minimum 3 years of CNC machining, programming, manufacturing engineering, or related experience.
Experience troubleshooting CNC machining and production issues.
Experience reading engineering drawings, blueprints, and manufacturing documentation.
Experience independently solving technical manufacturing problems.
Strong understanding of CNC milling and/or turning.
Experience with CAM software and CNC programming.
Knowledge of G-code, tooling, speeds, feeds, and machining fundamentals.
Strong troubleshooting and root-cause problem-solving skills.
Ability to prioritize multiple production issues and make sound technical decisions.
Strong communication, organization, and documentation skills.
Continuous improvement mindset and hands-on approach.
Must be legally eligible to work in the USA.
Ability to work on-site in Wilmington, North Carolina.

Nice To Haves

Experience with ESPRIT or similar CAM software.
Experience programming both CNC mills and lathes.
Experience with NCR, corrective-action, or quality-management processes.
Experience with 5-axis machining.
Experience supporting CNC Production Dispatch or a similar technical support function.
Experience with Lean Manufacturing or continuous improvement methodologies.
Experience with machine installation, equipment integration, or process development.

Responsibilities

Support CNC Machining Department with programming, design, build-sheet, and manufacturing issues.
Assess problems and determine whether they can be corrected immediately or require escalation.
Complete fixes.
Escalate complex issues to EDS Leads, programmers, engineers, or other technical resources.
Submit NCRs and feedback and maintain clear records of production issues and corrective actions.
Create, modify, verify, and troubleshoot CNC mill and lathe programs.
Review drawings, blueprints, build sheets, and work instructions to determine machining requirements.
Prepare CNC code, setup instructions, tooling information, and production documentation.
Identify recurring problems and implement practical, long-term process improvements.
Improve CNC programs, tooling, machines, workstations, and manufacturing processes.

Benefits

Technical training
Leadership development
Opportunities to grow with our Wilmington operation
Medical
Dental
Life Insurance
Group Insurance
Vacation (starting with two weeks, increasing to three weeks after three years and four weeks after five years)
Wellness initiatives
Wellness benefits
Social Events