CNC Applications Engineering Manager

Precision 360 • West Palm Beach, FL

5d

About The Position

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.
As a CNC Applications Engineering Manager, you will be responsible for leading and managing the Applications Engineering team while ensuring exceptional customer support throughout the pre-sale and post-sale process. This role will oversee customer-facing engineering activities, turnkey projects, machine demonstrations, technical training, and project execution. The CNC Applications Engineering Manager will serve as a key liaison between customers, sales, service, and engineering teams to ensure projects are delivered on time, within budget, and aligned with customer expectations.

Requirements

• Experience in Sliding Headstock (Swiss) CNC machine tool related engineering and manufacturing
• Prior leadership or management experience in applications engineering, manufacturing engineering, CNC operations, or related technical environments
• Strong understanding of customer-facing engineering processes, including both pre-sale and post-sale support
• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company
• Knowledge of Fanuc based controls, 5-axis experience is a plus
• Proven ability to manage multiple priorities, projects, deadlines, and customer expectations in a fast-paced environment
• Strong leadership, communication, and interpersonal skills
• Able to think quickly, assess a situation, and make a sound decision
• Ability to perform job with integrity and values consistent with the Morris Group Values
• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Nice To Haves

• Experience with CAD/CAM software, preferred but not required

Responsibilities

• Managing, mentoring, and developing the Applications Engineering team to ensure high performance, technical excellence, and continuous improvement
• Overseeing team workload, project assignments, priorities, and timelines to ensure successful completion of customer projects and demonstrations
• Partnering closely with Sales, Service, and Leadership teams to support revenue growth, customer satisfaction, and strategic business objectives
• Managing the pre-sale process including customer visits, opportunity evaluations, machine assessments, application reviews, technical recommendations, and turnkey proposal development
• Leading post-sale activities including project execution, customer onboarding, training coordination, troubleshooting support, and follow-up to ensure customer success
• Overseeing turnkey projects, demonstrations, and other customer-related projects to ensure they are completed on time and within budget
• Serving as a technical expert and customer liaison for CNC machining centers, lathes, grinders, Swiss style lathes, and multi-tasking machines
• Supporting the team in developing and implementing custom demonstrations and customer training programs for the safe set up and operation of machine tools
• Reviewing and approving cost estimates, engineering reports, technical documentation, and project proposals
• Assisting with escalated technical issues and helping the team identify creative and effective solutions for customers
• Monitoring project performance, customer satisfaction, and team productivity metrics to identify opportunities for process improvement
• Conducting employee performance reviews, coaching, disciplinary actions, and other traditional management responsibilities
• Participating in recruiting, hiring, onboarding, and training of Applications Engineering team members
• Traveling to customer sites for onsite support, project reviews, training, and engineering assistance as needed
• Perform related duties as required.

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• Paid Time Off, starting with 23 paid days off in your first year.
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed