CMS Technician Lead

Incora•El Cajon, CA

About The Position

The CMS Technician Lead represents Incora Aircraft at customer production sites and coordinates directly with the Customer Administrator and on-site functional area managers to maintain and replenish customer supply bins. The role provides an on-site presence and liaison to monitor stock levels, resolve issues, and expedite critical needs in support of customer requirements. It also monitors processes, procedures, and functions for accuracy and efficiency, and provides leadership and mentoring to a team. The Chemical Management Systems Technician Lead maintains ongoing communication with the Regional Customer Program Manager, Contracts, Sales, and Finance. The role provides operational support and status updates, including notification of critical stockouts, coordination of new “Add” and/or “Off” contract requirements, identification of quality or process improvement opportunities, and opportunities to offer additional value-added products or services to improve customer satisfaction and profitability. The position requires a focus on Incora’s values and exceeding customer expectations. The role may require travel or driving between customer sites, reliable personal transportation, and flexibility to accommodate schedule changes and customer needs. The job description notes that duties and requirements may change according to business needs.

Requirements

High school diploma.
At least 1 year of relative JIT, VMI, or 3PO experience within the aerospace industry is preferred.
Excellent customer service and interaction skills, including direct customer and supplier contact.
Demonstrated ability to serve as a liaison and/or a trained, reliable company representative with positive results.
Strong working knowledge of Microsoft Office, including Excel, Word, and PowerPoint; experience with Copilot or other AI tools to enhance productivity.
Ability to use integrated data systems and Microsoft Office, including Outlook and intermediate-to-advanced Word and Excel skills such as spreadsheets, formulas, and importing and exporting files.
Excellent organizational and time-management skills.
Clear and accurate data-entry and documentation skills.
Strong follow-through and perseverance while handling multiple tasks simultaneously.
Ability to deal tactfully, confidently, and ethically with internal and external customers.
Ability to be detail-oriented and conduct in-depth research when required.
Willingness to accommodate schedule demands and changes based on customer needs.
Ability to travel or drive between customer sites as necessary.
Must have and maintain reliable transportation and a company-approved driving record.

Nice To Haves

College degree.
Forklift experience; a forklift license is a plus for receiving and transporting material.

Responsibilities

Represent Incora Aircraft at customer production sites.
Coordinate directly with the Customer Administrator and on-site functional area managers to maintain and replenish customer supply bins.
Monitor stock levels, resolve issues, and expedite critical needs in support of customer requirements.
Monitor processes, procedures, and functions for accuracy and efficiency.
Mentor and lead a team.
Maintain consistent communication with the Regional Customer Program Manager, Contracts, Sales, and Finance.
Provide operational support and status updates, including notification of critical stockouts.
Coordinate new “Add” and/or “Off” contract requirements.
Identify opportunities for quality or process improvements and for providing value-added products or services.
Travel or drive between customer sites as necessary.
Be cross-trained in multiple critical areas of the department.