CMS Integration Specialist

BIMM•Toronto, ON

10h•CA$50,000 - CA$60,000•Hybrid

About The Position

BIMM is booming, so we’re looking for a CMS Integration Specialist to join our team! This is a hybrid role requiring two days per week in our Toronto office. BIMM is a Toronto-based agency that lives at the intersection of data, technology, and creativity to provide clients with high-performing campaigns and digital products that shape connected customer experiences. We’ve helped our clients implement fully integrated CRM customer journeys, built robust digital experiences, and created national loyalty programs with decades of experience in sectors of automotive, financial, telco and retail. We are creative realists, which means our ideas and solutions are grounded in the realities of our clients’ business. We believe big ideas are nothing without big results (and flawless execution); high-performing agencies deliver high-performing campaigns, products, and experiences; and the best solutions happen when we collaborate with clients as partners. This is an existing vacancy, not a made-up role — this one’s already got a desk waiting.

Requirements

Previous experience as a Content Author, Content Manager, CMS Administrator, or similar digital content role
2-3 years of experience working with content management systems, preferably Adobe Experience Manager (AEM), as well as Microsoft Office and Adobe Creative Suite
Understanding of content governance and content lifecycle management
Working knowledge of cloud-based platforms, JavaScript, HTML, CSS, and related web technologies
Strong computer and software skills (including Google Suite of Products, project management software, Adobe software and CMS software)
Proficiency with project task tracking and documentation tools eg. Jira, Confluence
Experience collaborating with clients and stakeholders
Understanding of WCAG AA Accessibility standards an asset
Working knowledge of web analytics and reporting through Adobe Analytics and/or Google Analytics Suite
An energetic approach to multi-task and process information quickly
Strong interpersonal and communication skills - both written and verbal
Superior organizational and time management skills, with meticulous attention to detail
Knowledge of SEO best practices within CMS platforms an asset

Responsibilities

Support CMS integration initiatives in partnership with development, product, QA, and analytics teams, including troubleshooting issues, supporting testing efforts, and exploring enhancements within Adobe Experience Manager (AEM)
Review and support intake of new content integration and CMS support requests, gathering requirements and managing expectations with stakeholders
Investigate, troubleshoot, and escalate CMS issues while identifying potential solutions and workarounds
Create, maintain, update, and publish content in Adobe Experience Manager (AEM)
Work closely with the internal and external teams to fulfill daily client requests, ensuring all assigned projects and tasks are executed to plan and in a timely manner
Develop a positive and partnering relationship with all clients and partners and maintain strong trusted relationships
Coordinate with Content Authors and stakeholders to ensure deliverables are complete, accurate, and aligned with requirements
Collaborate with Developers and Product Specialists to integration new tools and features, troubleshoot authoring issues, and support accessibility requirements
Conduct content quality assurance reviews, ensuring consistency, completeness, and adherence to team standards
Document CMS processes, troubleshooting steps, and implementation requirements
Maintain accurate project documentation, task tracking, and status updates within Jira, Confluence, and other project management tools
Assist with estimating effort and identifying technical dependencies for content and CMS-related work
Support the implementation of process improvements that enhance content operations and delivery efficiency
Assemble and collate presentations for both internal and client audiences
Help identify opportunities to leverage AI, automation, and platform functionality to streamline workflows and improve productivity
Stay current on CMS capabilities, digital content best practices, accessibility requirements, and industry trends
Contribute to a positive and inclusive team culture