CMP Assistant Manager, Sports Illustrated Resorts Nashville

Travel + Leisure Co.•Nashville, TN

2d•Onsite

About The Position

The CMP Assistant Manager supports the CMP Manager in overseeing the daily operations, productivity, and performance of the Sports Illustrated Resorts Community Marketing Program team. This role assists with recruiting, hiring, training, coaching, and developing Community Marketing Agents while ensuring tour generation, guest engagement, and marketing production goals are achieved. The CMP Assistant Manager serves as a key leader in promoting the Sports Illustrated Resorts brand and delivering exceptional guest experiences.

Requirements

High School Diploma, GED, or equivalent required.
Minimum of two (2) years of experience in marketing, hospitality, tourism, vacation ownership, sports marketing, customer acquisition, or related industries.
Previous supervisory, leadership, or team lead experience preferred.
Experience in face-to-face marketing, lead generation, event marketing, or tour generation environments strongly preferred.
Excellent verbal and written communication skills.
Ability to effectively coach, mentor, and motivate team members.
Strong leadership and team-building abilities.
Exceptional customer service and conflict-resolution skills.
Ability to multitask and perform in a fast-paced, results-driven environment.
Strong organizational, analytical, and problem-solving skills.
Ability to lead by example and maintain a high level of professionalism.
Detail-oriented with the ability to meet deadlines and performance objectives.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Ability to learn and utilize company CRM, marketing, reservation, and reporting systems.
Working knowledge of marketing databases and reporting tools preferred.

Nice To Haves

Associate's or Bachelor's Degree in Business, Marketing, Hospitality, Sports Management, or a related field preferred.

Responsibilities

Assist in interviewing, hiring, onboarding, training, and developing Community Marketing Agents.
Provide daily coaching, motivation, and performance feedback to maximize lead generation and tour production.
Support performance management activities, including evaluations, recognition programs, corrective action, and conflict resolution.
Ensure team members adhere to company policies, procedures, and brand standards.
Lead by example through professionalism, integrity, and a guest-first approach.
Assist in maintaining site marketing penetration and tour production goals established by leadership.
Run daily, weekly, and monthly reports to monitor productivity, penetration rates, show factors, and other key performance indicators.
Prepare and submit reports accurately and within established deadlines.
Identify opportunities to improve operational efficiency and team performance.
Coordinate with Sales Leadership regarding tour availability, tour flow, and guest experience initiatives.
Communicate updates related to marketing programs, promotions, booking procedures, and gifting policies.
Support collaboration between Marketing and Sales teams to maximize tour production and conversion opportunities.
Maintain tour manifests, invitations, and departmental records.
Resolve issues related to bookings, tour statuses, coding, eligibility requirements, and guest concerns.
Assist with inventory management of marketing collateral, promotional materials, uniforms, and department supplies.
Ensure compliance with operational procedures and company standards.
Act as Manager-on-Duty in the absence of the CMP Manager.
Assist with special events, sponsorship activations, and Sports Illustrated Resorts marketing initiatives.
Perform other duties as assigned.