CMHC Access Team Leader

Rosecrance Behavioral Health • Rockford, IL

5h • Onsite

About The Position

Oversees daily operations of the Access Team to assist and provide comprehensive behavioral health assessments and medically necessary service needs. Provides and monitors continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards. Participates as a team member in the delivery of treatment services to clients and their families, as well as facilitating the issues of recovery into their daily living situations.

Requirements

• Master’s Degree in Psychology, Sociology, Social Work, or other behavioral health-related field
• Must qualify at a minimum as a QMHP per Illinois Department of Health Rule 132. LPHA preferred.
• Proven experience in behavioral health, social service, or related field
• Strong skills in motivating and problem-solving with staff, and working with individuals from diverse backgrounds
• Demonstrated clinical competency in client assessment
• Strong computer skills required, including proficiency in operating various software applications and navigating digital platforms effectively
• Self-starter with ability to work independently.
• Ability to work within a team
• Sound judgement to assess situations, determine the severity of crises, and take appropriate action, including referral to emergency services
• Excellent customer service and conflict resolution skills
• Exceptional verbal and written communication skills. Must be able to communicate clearly, thoroughly, and professionally
• Proficient skills with EHR / EMR / CRM software, Microsoft Office Suite required
• Organizational and time management skills with the ability to meet multiple deadlines
• Valid driver’s license and the ability to meet agency insurance requirements
• Must have own transportation
• Belief in the mission and vision of Rosecrance

Nice To Haves

• LPHA preferred

Responsibilities

• Work scheduled hours and any additional hours deemed necessary by leadership. Some variation in scheduled hours may be required to meet company needs, including an on-call rotation.
• Oversee the daily operations of access services to provide comprehensive diagnostic assessment and medically necessary service needs of clients through admissions.
• Develop, mentor, coach, and supervise a team of Behavioral Health Access Counselors providing orientation, training, regular supervisory meetings and/or feedback, scheduled evaluations, and disciplinary interventions as required.
• Ongoing communication with Directors/Administrators regarding procedure compliance and drift management. Participation in Finance meetings and ongoing communication with members of a variety of teams.
• Supervise and review all inquiries, assessments, and admission activities as a QMHP.
• Track and measure team KPIs.
• Provide daily direction, guidance, and communication to frontline team members.
• Maintain and protect client confidentiality in accordance with all relevant regulations; maintain confidentiality related to information being processed, stored, or accessed.
• Monitor team’s continuity of assessment and admission services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.
• As assigned, performs CLIA-waived laboratory testing and related quality control activities in accordance with CLIA requirements, manufacturer instructions, infection control protocols, and organizational procedures.
• Serve as a member of the team, and participate in all team meetings, duties, and activities as assigned.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Serve as a role model to others and demonstrate excellent company stewardship.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees