CMDB & ITIL Admin!!

Saxon Global • Charlotte, PA

1d • Hybrid

About The Position

The CMDB & ITIL Admin role is responsible for governing CMDB processes and standards, reporting, analytics, dashboard creation, and data quality oversight. This position will maintain governance controls and data integrity, support AI governance initiatives, and identify and automate manual governance processes. The administrator will partner with stakeholders to ensure proper onboarding and governance of new data sources. This role is critical due to insufficient existing governance coverage for the growing scope driven by AI initiatives, additional data sources, and increasing governance requirements.

Requirements

• Minimum of five years related work experience, with at least one year of IT service management experience.
• Undergraduate degree or equivalent combination of training and experience.
• ITIL Foundation Certification
• Experience in IT systems, CMDB, data administration, or governance environments
• Data normalization experience and ability to maintain high-quality structured data
• Data governance experience, including policies, standards, and controls
• Ability to operate as a technical administrator while effectively communicating within a governance and process-driven environment
• Understanding of ITIL processes and service management concepts
• Experience or exposure to cloud platforms (AWS, Azure, or similar)
• Strong communication and collaboration skills across technical and business stakeholders

Nice To Haves

• Strong ServiceNow administration experience.
• Familiarity with ITSM modules, CMDB, SAM, and HAM.
• Understanding of cloud, AI, infrastructure, and governance concepts.
• Knowledge of CSDM and IT service governance frameworks.
• ServiceNow System Administrator certification is highly desirable.

Responsibilities

• Govern CMDB processes and standards.
• Reporting, analytics, dashboard creation, and data quality oversight.
• Maintain governance controls and data integrity.
• Support AI governance initiatives.
• Identify and automate manual governance processes.
• Partner with stakeholders to ensure proper onboarding and governance of new data sources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree