CMDB Engineer

Summit 7 Systems

74d•Remote

About The Position

Summit 7 is seeking a skilled CMDB Engineer to design, maintain, and optimize our ServiceNow CMDB. This role is critical to ensure accurate IT asset visibility, seamless integrations, and strong governance across our technical operations. You will collaborate with engineering teams, provide technical expertise, and help drive best practices in configuration management.

Requirements

5+ years of relevant experience (preferably in a Managed Service Provider environment).
Security+ certification (required).
Familiarity with ITIL Service Asset & Configuration Management (SACM).
Technical skills in data modeling, normalization, reconciliation, and scripting (JavaScript/Glide).

Nice To Haves

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (Discovery or ITOM).
Experience with Office 365 GCC High.
Knowledge of NIST 800-171 and/or NIST 800-53.
Microsoft certifications.

Responsibilities

Architect and maintain CMDB structures, data models (CSDM), and integrations with Discovery/Service Mapping.
Ensure CMDB data accuracy, health, and completeness through audits and governance.
Integrate CMDB with ITAM, ITSM, and ITOM processes and external data sources.
Define policies, resolve discrepancies, and promote CMDB standards across teams.
Provide technical expertise and mentorship to engineering staff.
Troubleshoot and resolve CMDB-related issues and integration challenges.
Lead and coordinate technical projects, ensuring timely delivery and alignment with organizational goals.
Contribute to special initiatives addressing critical technical and business needs.