CMDB Architect

General Dynamics Information Technology•Offutt AFB, NE

9d•$170,144 - $172,500•Onsite

About The Position

USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS will be a key component that will ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. CMDB ARCHITECT Lead the design, architecture, and implementation of the ServiceNow CMDB aligned with enterprise standards and business objectives Designs, develops, and maintains ServiceNow CMDB to ensure efficient ITSM processes and enhance the overall user experience. Translate complex business requirements into scalable, secure, and maintainable ServiceNow configurations and integrations Define and maintain the ServiceNow CMDB architecture roadmap, guiding long-term platform growth and governance Provide expert-level guidance on ServiceNow best practices, including database performance, security, data model design, and upgrade planning Oversee development activities and ensure technical designs are implemented according to architectural standards Collaborate closely with stakeholders to gather requirements, validate solution designs, and provide strategic CMDB recommendations Design and optimize integrations between ServiceNow and enterprise systems using REST, SOAP, MID Server, IntegrationHub, or other technologies Conduct technical reviews, code reviews, and architectural assessments to ensure high-quality delivery Ensure database compliance with security, audit, and regulatory requirements Lead troubleshooting efforts for database issues and provide advanced technical escalation support Develop and maintain architectural documentation, including data models, system diagrams, and configuration standards Champion CMDB governance and lead Configuration Item (CI) Managers in the maintenance and overall health of CI’s. Guide and mentor ServiceNow developers and administrators, promoting continual learning and technical excellence Stay current with ServiceNow releases, new capabilities, and industry trends, advising leadership on opportunities to leverage them Support solutioning efforts by creating high-level designs, estimates, and architectural recommendations Designs, develops, and customizes ServiceNow integrations to meet business needs. Collaborates with cross-functional teams to ensure seamless integration with other systems. ITOM/ITAM/ITSM Specific Architect and lead end‑to‑end ITOM implementations, including Discovery, Service Mapping, CMDB, Event Management, and AIOps Define CMDB data models, CI class standards, relationship strategies, and governance rules across the enterprise Drive maturity programs for CMDB health, reconciliation, data quality, and service dependency mapping Architect large‑scale Discovery patterns, MID Server strategies, scanning frameworks, and credential management processes Integrate ITOM data with ITSM, SecOps, Observability Lead architectural design for automation workflows using Orchestration, IntegrationHub, and cloud-native integrations Establish patterns for AIOps event correlation, noise reduction, alert enrichment, and topology‑driven automation Advise leadership on operational readiness, service modeling strategies, and ITOM roadmap development

Requirements

Requires a Bachelors Degree in STEM discipline, 10+ years of experience
CMDB
IT Governance
ServiceNow Configuration Management Database (CMDB)
US Citizenship Required: Yes
Must have a current/active Top Secret clearance with the ability to obtain TS/SCI status
ITIL 4 Foundation
DoD 8140 compliant cyber certification

Nice To Haves

Masters Degree is desired
15 + years of related experience

Responsibilities

Lead the design, architecture, and implementation of the ServiceNow CMDB aligned with enterprise standards and business objectives
Designs, develops, and maintains ServiceNow CMDB to ensure efficient ITSM processes and enhance the overall user experience.
Translate complex business requirements into scalable, secure, and maintainable ServiceNow configurations and integrations
Define and maintain the ServiceNow CMDB architecture roadmap, guiding long-term platform growth and governance
Provide expert-level guidance on ServiceNow best practices, including database performance, security, data model design, and upgrade planning
Oversee development activities and ensure technical designs are implemented according to architectural standards
Collaborate closely with stakeholders to gather requirements, validate solution designs, and provide strategic CMDB recommendations
Design and optimize integrations between ServiceNow and enterprise systems using REST, SOAP, MID Server, IntegrationHub, or other technologies
Conduct technical reviews, code reviews, and architectural assessments to ensure high-quality delivery
Ensure database compliance with security, audit, and regulatory requirements
Lead troubleshooting efforts for database issues and provide advanced technical escalation support
Develop and maintain architectural documentation, including data models, system diagrams, and configuration standards
Champion CMDB governance and lead Configuration Item (CI) Managers in the maintenance and overall health of CI’s.
Guide and mentor ServiceNow developers and administrators, promoting continual learning and technical excellence
Stay current with ServiceNow releases, new capabilities, and industry trends, advising leadership on opportunities to leverage them
Support solutioning efforts by creating high-level designs, estimates, and architectural recommendations
Designs, develops, and customizes ServiceNow integrations to meet business needs.
Collaborates with cross-functional teams to ensure seamless integration with other systems.
Architect and lead end‑to‑end ITOM implementations, including Discovery, Service Mapping, CMDB, Event Management, and AIOps
Define CMDB data models, CI class standards, relationship strategies, and governance rules across the enterprise
Drive maturity programs for CMDB health, reconciliation, data quality, and service dependency mapping
Architect large‑scale Discovery patterns, MID Server strategies, scanning frameworks, and credential management processes
Integrate ITOM data with ITSM, SecOps, Observability
Lead architectural design for automation workflows using Orchestration, IntegrationHub, and cloud-native integrations
Establish patterns for AIOps event correlation, noise reduction, alert enrichment, and topology‑driven automation
Advise leadership on operational readiness, service modeling strategies, and ITOM roadmap development

Benefits

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
variety of medical plan options, some with Health Savings Accounts
dental plan options
a vision plan
a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
full flex work weeks where possible
a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
short and long-term disability benefits
life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available