CMD Key Account Manager

iRhythm Technologies, Inc.

18h • $103,000 - $134,000 • Remote

About The Position

The CMD Key Account Manager is responsible for launching, maintaining, retaining, and growing iRhythm’s commercial market accounts. The role builds and sustains long-term customer relationships, ensures key performance indicators are met, proactively delivers value-added services, and advocates internally for solutions that drive business outcomes. The Key Account Manager works across teams including Marketing, Customer Care, and Clinical Operations, and serves as the primary contact for customers when escalations or support intervention are needed.

This position manages large, complex, and highly visible strategic accounts, including large-scale onboarding of more than 100 accounts simultaneously. The role coordinates project timelines and stakeholders, supports multi-site Zio Service launches, leads customer training, and manages communications and issue resolution. It partners with the Commercial Market Development team and internal functions to improve account performance, meet project timelines and volume targets, and identify opportunities for continued growth and operational improvement. The position is remote in the United States and requires travel of up to 20%.

Requirements

• 3–7 years of proven experience, including at least 3 years in account management or customer success.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or Customer Success Manager.
• Collaborative, highly responsive, flexible, and adaptive approach when working with customers and internal teams.
• Self-directed and proactive work style.
• Demonstrated ability to communicate, present, and influence stakeholders at all organizational levels, including executive and C-level audiences.
• Ability to make key decisions with little supervision while considering the needs of the organization, customers, and patients.
• Understanding of how to apply key measurements to drive commercial development.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with business tools, including customer relationship management systems such as Salesforce, reporting tools, and Microsoft Office.
• Strong analytical skills and ability to identify trends and present information succinctly and actionably.
• Bachelor’s degree required.
• Willingness to travel up to 20%.

Responsibilities

• Manage the complex onboarding of more than 100 accounts simultaneously, including project timelines and coordination with internal and external stakeholders.
• Develop expertise in complex business models and work with directors to devise and execute strategic plans that create long-term value.
• Lead and contribute to high-level meetings with executive and C-suite leaders.
• Represent assigned accounts and ensure seamless communication and customer satisfaction.
• Partner strategically with the Commercial Market Development team to support customer and patient success in the large-account segment.
• Evaluate processes and procedures proactively and recommend improvements, including process changes and additional technology.
• Lead training materials, scheduling, and rollout for the Zio Service during multi-site launches.
• Manage internal and external project communications, including leadership updates, stakeholder alignment on scope and milestones, and escalation of risks and issues.
• Work with cross-functional partners as project manager during launch phases to meet timelines and volume targets.
• Organize project activities and interdepartmental meetings and facilitate timely, successful program completion.
• Align task priorities and schedules with broader organizational goals.
• Serve as the primary Zio Service contact, handling day-to-day practice issues and communication while driving growth and initiatives with C-suite stakeholders.
• Lead customer meetings and quarterly business reviews with directors, vice presidents, and C-suite leaders, internally and externally.
• Lead changes within internal systems in support of the Think Bigger, Go Faster approach.
• Act as a strategic business partner to identify opportunities to improve assigned-account performance and health and wellness outcomes.
• Serve as the primary contact for internal teams regarding assigned customers and coordinate with billing, clinical operations, legal, finance, inventory, and customer care.
• Train customers on iRhythm tools, including ZioSuite and MyZio.
• Ensure timely resolution of customer issues.
• Understand customer workflows, recommend performance improvements, and apply iRhythm expertise as needed.
• Attend and support key customer meetings and quarterly business reviews.
• Travel as needed to conduct account management initiatives.
• Build and maintain strong relationships with accounts and the internal sales organization.
• Monitor and communicate performance trends and develop action plans to improve account performance.
• Participate in or lead special and ongoing projects important to customer and iRhythm success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level