CMA Supervisor (US West)

Caterpillar Inc.•Aurora, CO

20h•$147,760 - $221,640•Onsite

About The Position

This leadership role is ideal for someone with a strong background in mining, construction, or waste handling equipment—whether through fleet management, engineering, or equipment support—and who is ready to guide a team of specialists in delivering exceptional machine health insights. As a Condition Monitoring Supervisor, you will oversee a team of advisors responsible for analyzing equipment data and delivering actionable recommendations to customers and dealers. Your focus will be on strategic leadership, team development, and customer engagement. You’ll ensure your team has the tools, training, and support they need to succeed, and you’ll serve as a point of escalation for complex issues. This is a customer-facing leadership role where your ability to build relationships, drive performance, and foster collaboration will directly impact machine availability, reduce total cost of ownership (TCO), and minimize unplanned downtime.

Requirements

Solid understanding of Caterpillar equipment and condition monitoring elements (SOS fluid analysis, Product Link & VIMS alerts, inspections, backlog, site conditions).
Demonstrated ability to build trust and deliver value in customer-facing roles. Skilled at aligning team efforts with customer needs and expectations.
Strong decision-making skills with the ability to interpret complex data and guide team recommendations.
Excellent verbal and written communication skills. Comfortable presenting to stakeholders and facilitating cross-functional collaboration.

Nice To Haves

Proven experience managing technical teams in product support, reliability engineering, or fleet management.
Strong people leadership and coaching skills.
Working knowledge of Product Link™, VisionLink, VIMS, inspection processes, equipment lifecycle planning, S•O•S Services, and the Service Information System (SIS).
Prior experience with customer account management and Cat Foresight Condition Monitoring suite.
Passion for developing talent, improving processes, and driving operational excellence.

Responsibilities

Lead, mentor, and support a team of Condition Monitoring Advisors. Provide guidance, coaching, and performance feedback to ensure high-quality service delivery.
Oversee the execution of condition monitoring activities across multiple customer fleets. Ensure consistency, accuracy, and alignment with customer goals.
Represent the condition monitoring team in meetings with customers, dealers, and internal stakeholders. Align on fleet performance strategies and action plans.
Serve as a subject matter expert and escalation point for complex equipment issues. Provide training and support to team members as needed.
Review and approve monthly health reports and customer updates. Ensure insights are clear, actionable, and aligned with business objectives.
Identify opportunities to improve workflows, tools, and team efficiency. Collaborate with internal teams to implement best practices and drive innovation.