Remote CMA/RMA - Virtual Coordinator
About The Position
Chronic Care Staffing is seeking a compassionate and detail-oriented Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) to join our growing Virtual Staffing team. This fully remote opportunity allows you to make a meaningful impact on patient care while enjoying the flexibility of working from home in a supportive and collaborative environment. In this role, you will serve as a key point of contact for patients, helping monitor health progress, coordinate follow-up care, complete prior authorizations and referrals, and support physicians through accurate documentation and patient communication. This is an ideal opportunity for a motivated healthcare professional looking to grow within a modern virtual care environment.
Requirements
- Active nationally recognized CMA or RMA certification
- Previous experience working in a medical clinic environment
- Ability to handle high-volume phone communication during an 8-hour shift
- Strong communication and patient service skills
- Reliable home office setup with: Windows Pro operating system (Home edition not supported), Intel i5 processor or newer
- Must reside and work full-time within the United States
Nice To Haves
- Experience in Primary Care, Internal Medicine, or specialty practices
- Previous remote healthcare or virtual care coordination experience
- Familiarity with EMR/EHR documentation systems
- Strong multitasking and organizational skills
Responsibilities
- Conduct outbound calls to patients regarding health status, follow-up care, and appointment preparation
- Build positive relationships with patients while providing empathetic and professional communication
- Assist with virtual patient intake and care coordination activities
- Complete prior authorizations and referrals daily
- Perform phone triage and escalate clinical concerns appropriately to physicians
- Support physicians and healthcare teams with accurate documentation and patient updates
- Accurately document patient progress, intake information, and follow-up activities within internal systems
- Maintain efficiency and organization while managing high-volume communication throughout the day
- Follow HIPAA guidelines and company compliance standards at all times
- Work collaboratively with physicians and virtual care staff to ensure high-quality patient outcomes
- Learn and adapt to virtual workflows and documentation systems
- Take on additional responsibilities and leadership opportunities as you grow within the organization
Benefits
- Competitive hourly pay
- $60 monthly technology stipend
- $500 quarterly bonus
- Full benefits package
- Company-paid life insurance
- 9 paid holidays annually
- PTO plan that increases with tenure: 11 days in Year 1, 16 days in Year 2
- Fully remote work opportunity
- Career advancement and leadership growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
