CMA/LPN

FirstHealth of the Carolinas, Inc.•West End, NC

About The Position

This position requires a Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN) to perform various clinical and administrative duties within a family care practice. The role involves patient interaction, scheduling, managing medical records, handling billing and coding, and ensuring efficient clinic operations. The ideal candidate will be committed to excellent customer service and possess strong organizational and communication skills.

Requirements

Graduate of accredited program of Certified Medical Assistants.
Experience with practice management systems
Office automation skills
Extensive knowledge of CPT and ICD-10 coding and insurance reimbursement
Strong interpersonal and verbal communication skills
Good organizational skills
Is committed to and demonstrates excellent customer service when dealing with all types of customers.

Nice To Haves

At least one year of clinical experience in family care practice.

Responsibilities

Uses an appropriate problem-solving approach to plan services.
Uses electronic medical records in a clinic setting demonstrating progressive efficiency with this method of technology.
Answers phones, routes calls, and/or takes accurate messages. Adapts to a phone menu if one is in use. Demonstrates a sense of urgency relating to patient’s level of distress.
Triages basic patient care needs generating telephone encounter or written message depending on the situation.
Manages the scheduling of patient appointments.
Registers new patients and maintains current accurate up to date demographic and insurance information for all patients.
Completes and/or assists patient to complete signed demographic registration, consent to treat minor, etc. according to policy regulations associated with Privacy Notification.
Identifies barriers to communications and/or learning and places in sticky note (blue).
Verifies insurance eligibility, scans insurance card.
Checks patients in and/or out for visit in appropriate manner.
Demonstrates accurate and appropriate use of ICD-10 and CPT codes.
Posts charges and payments accurately and accordingly to policy.
Reconciles all financial data for end of day and end of month correctly and in compliance with clinic policy.
Processes patient referrals for tests and referrals to specialists; monitors referral work queue for follow up.
Assists nursing and or other clinic personnel in follow up to ensure patient compliance, receipt of test results, and reports from specialists, acting proactively to contact patient with test results.
Works with patient and clinic manager to effectively manage patient accounts and performs certain financial assistance tasks as delegated and monitored by the clinic manager.