CMA/LPN Contact Center Full Time Days

East Tennessee Children's Hospital

12h•Onsite

About The Position

Assists and performs nursing functions under the supervision of a Nursing Supervisor. All functions performed are within the limits of the Tennessee Nurse Practice Act and nursing policies and procedures. At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time. Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible. Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission. Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths. Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

Requirements

Associate's Degree required
Graduate of an accredited school of Practical Nursing required
Licensed Practical Nurse in State of Tennessee
Strong assessment and critical thinking skills
Skills as outlined in the LPN orientation checklist
Effective communication skills

Nice To Haves

1-year pediatric experience preferred

Responsibilities

Conducts a thorough health assessment of patients and record information accurately.
Reports unusual data to nursing supervisor or provider in a timely manner.
Assesses and identifies patient symptoms and problems.
Administers nursing care in compliance with the medical and nursing plan of care.
Delivers patient care and education with understanding of identified or potential physiological and developmental problems, support the educational needs and learning level of families, and any present or potential environmental problems.
Administers medications using various methods within scope of practice (i.e. orally, IM, etc.).
Obtains and handles specimens according to policy.
Adheres to infection control guidelines and appropriate use of PPE.
Assists provider with appropriate therapeutic and diagnostic procedures within scope of practice.
Establishes therapeutic relationship with patients and families.
Provides the family or caregiver with education to address health promotion and a safe environment, topics include: Healthy lifestyles, Risk-reducing behaviors, Normal/age specific care and safety, Correctly evaluates and thoroughly documents response of the patient to treatments and interventions.
Delivers patient care while meeting quality management expectation and using appropriate tools.
Documentation completed in compliance with all departmental guidelines, promptly, thoroughly, and accurately.
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Interacts with patients and families in a caring and professional manner to incorporate Child and Family centered care.
Takes care to put patient at ease and create a comfortable environment that reduces the patient’s fear.
Effectively and professionally interacts and collaborates with other providers of patient’s care.
Explains procedures and medications in a manner that the patient or family understands.
Acts as a patient advocate and assists the family in developing the skills to become advocates for their child.
Maintains patient confidentiality and privacy.
Willingly accepts any other assignment that may be requested.
Assists with maintaining a safe, clean, and orderly clinical and patient care area environment.
Acquires and maintains clinical competencies as demonstrated through return demonstration of successfully completing computer-based learning modules.
Shares knowledge and skills with colleagues to enhance professional development.
Willingly assumes all other duties and responsibilities, as necessary.
Demonstrates energy, excitement, and passion for quality work.
Inspires loyalty through valuing of people as the most precious asset in our organization; encourages and supports the leadership efforts of peers and colleagues.
Demonstrates a commitment to lifelong learning for self and others.
Utilizes hospital resources and time respectfully and accountably.
Consistently optimizes time efficiently and effectively and serves as a role model/resource for others.
Respectfully uses hospital resources appropriately, avoiding miss-use, abuse or waste.
Promptly, thoroughly, and accurately records applicable patient charges to ensure appropriate billing of services.
Stocks supplies and equipment in a proactive basis and/or as directed.