Cluster Telecommunications Services Manager
About The Position
The Cluster Telecommunications Service Manager (CTSM) is responsible for end-to-end strategic planning, coordination, and delivery of telecommunications services across an assigned cluster of approximately 815 venues for a large-scale event in 2028. The role provides leadership and oversight to Venue Planning and Operations Managers (VPOMs) and is accountable for ensuring venues are planned, integrated, supported, and decommissioned in line with program objectives, schedules, standards, and service levels. The CTSM oversees the full service lifecycle, including planning, ordering, deployment, configuration, testing and commissioning, monitoring, operations support, and decommissioning. The role coordinates delivery across multiple service packages and partners, aligns venue and program schedules, manages risks and resources, and ensures operational readiness and consistent service quality across the cluster.
Requirements
- Bachelor's degree in a relevant field, such as Business, Information Technology, or Event Operations.
- Experience working with diverse teams across multiple organizational boundaries.
Nice To Haves
- Advanced degree.
- Certifications such as PMP or ITIL.
Responsibilities
- Own end-to-end delivery and operational readiness for all venues in the assigned cluster.
- Direct, prioritize, and manage the performance of Venue Planning and Operations Managers (VPOMs).
- Ensure consistent execution across venues in accordance with program standards, governance, and timelines; serve as the single point of accountability for cluster performance, risks, and outcomes.
- Manage the full telecommunications service lifecycle across the cluster, including planning, ordering, deployment, configuration, testing, monitoring, support, and decommissioning.
- Coordinate strategic planning across Service Packages SP2, SP3, SP4, and SP7, including requirements definition, dependency management, and delivery sequencing.
- Collaborate with delivery partners responsible for other Service Packages.
- Lead or coordinate ordering and fulfillment of equipment, circuits, services, and spares to meet deployment schedules.
- Align high-level and low-level designs, deployment schedules, configuration, testing, commissioning, acceptance, monitoring, alerting, and operational support readiness.
- Manage interdependencies among venues and external stakeholders.
- Align cluster activities with the NTT Project Schedule and individual Venue Rollout Schedules (VROS); identify critical-path risks and develop mitigation strategies.
- Provide accurate and timely inputs to program reporting cycles.
- Oversee transition from planning to operations and ensure a deliberate handoff to steady-state support.
- Ensure readiness for test events, technology rehearsals, and critical operational periods.
- Ensure services are monitored and supported through incident, escalation, and reporting processes to maintain SLA performance; validate that staffing, infrastructure, and processes meet SLA requirements.
- Plan and oversee decommissioning, including service shutdown, asset recovery or return, and documentation closeout.
- Own cluster-level risk and issue management, consolidate and escalate VPOM risks, and resolve cross-venue conflicts, resource constraints, and schedule impacts in alignment with program risk processes.
- Oversee resource planning across venues, including staffing, accreditation and access constraints, and allocation of shared resources.
- Coordinate logistics for multi-venue deployments and operations.
- Ensure venues meet SLAs, performance KPIs, and acceptance criteria; promote consistent quality and support testing, validation, and acceptance processes.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave (eligibility and terms may apply)
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What This Job Offers
Career Level
Senior
