Cluster Payroll Manager

Marriott•Charlotte, NC
•$32 - $35

About The Position

Supports the property by entering payroll data into the computer, auditing payroll data, and maintaining files and records to produce accurate payroll period reports in accordance with hotel standards. Performs ongoing audits to verify the accuracy of payroll records and information and, when needed, provides other departments with information about payroll-related issues and questions. The role manages payroll processes and records, responds to employee payroll inquiries, and supports employees and other organizational units with payroll and accounting policies and procedures. It also contributes to positive guest relations, resolves guest concerns, communicates relevant information to colleagues and leaders, and supports the development, coaching, and training of associates.

Requirements

  • High school diploma or GED.
  • One year of experience in finance and accounting or a related professional area.

Responsibilities

  • Maintain knowledge of and comply with payroll policies, procedures, systems, and equipment-use requirements.
  • Maintain confidentiality of payroll records and information.
  • Organize the workstation and report shortages of supplies or materials to the manager.
  • Respond to employee inquiries about paychecks according to department procedures.
  • Set up new employee payroll records and files using information received from Human Resources.
  • Review personnel action forms for completeness and accuracy, resolve discrepancies with Human Resources, and enter payroll information using appropriate codes and total hours.
  • Remove terminated employees from the payroll system after issuing their final checks with specified deductions.
  • Enter authorized employee status changes and terminations received from Human Resources.
  • Maintain vacation accrual and sick-pay records and authorize applicable requests when approved by Human Resources.
  • Enter payroll from weekly summaries and pay requests, balancing totals for each department.
  • Enter or update employee deductions, including garnishments, advances, insurance, and 401(k) deductions.
  • Calculate tip allocations for tipped employees.
  • Process rate changes and transfers according to hotel standards and file them within one week of receipt.
  • Back up transaction files and transmit them according to Finance procedures and deadlines.
  • Review payroll registers for accuracy.
  • Copy or print and distribute reports to Human Resources, the Assistant Director of Finance, and the Director of Finance as directed.
  • Complete month-end payroll functions.
  • Process authorized manual checks and maintain accurate records of issued checks and the security of unused checks.
  • Reconcile paycheck discrepancies, process adjustments, post them in the payroll system using designated codes, and generate replacement checks according to Finance procedures.
  • Provide direction and assistance to other organizational units regarding accounting and payroll policies and procedures and the efficient control and use of financial resources.
  • Promote positive guest relations, respond accurately to guest inquiries, and handle guest problems and complaints using applicable procedures to support guest satisfaction.
  • Identify and work to eliminate conditions that harm customer satisfaction or cause operational inefficiency, decreased productivity, rework, or waste.
  • Communicate with supervisors, coworkers, and subordinates by telephone, in writing, by email, or in person; provide timely updates to executives, peers, and subordinates.
  • Demonstrate confidence, energy, and enthusiasm; manage group or interpersonal conflict; and use time-management and organizational skills.
  • Present ideas, expectations, and information concisely and in an organized manner; use problem-solving methods for decision-making and follow-up; make calls when necessary.
  • Support associate development, mentoring, and training; provide constructive coaching and counseling; and train employees on payroll and labor systems.
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service