Cluster Director, Learning and Development

Montage International•Washington, DC

1d•Hybrid

About The Position

The Cluster Director of Learning and Development is responsible for delivering, designing, and implementing Learning and Training initiatives that drive performance to extraordinary levels based on the Montage and Pendry Vision, Mission, and Values. Cluster Director of Learning will create a professional and inspiring Learning culture engaging Associates and leaders to communicate and collaborate providing memorable guest experiences. Perfecting the basics, delivering exceptional service and creating Wow’s ensuring Montage and Pendry are the resorts | hotels of choice. Create and deliver Leadership Development programs to grow talent, motivate leaders, develop meaningful relationships, and support a talent-based organization through trust and accountability. Support and build rapport with property Leadership teams through business acumen and creative problem solving to drive the properties business performance, desired outcomes and expected results.

Requirements

Minimum of 5 years’ experience in Learning and Development or Hospitality working in operational roles
Support and facilitate the training process around the competency frameworks, performance management, career development and succession processes
Assist in developing high-performing teams by establishing a spirit of cooperation and cohesion in achieving goals and desired business outcomes
Excellent presentation and facilitation skills
Connect with and engage new Associates and leaders
Ability to influence desired behaviors based on Values
Excellent leadership skills
Strong problem solving and influencing skills
Consultative skills and ability to work respectfully cross-functionally
Strong communication and listening skills
Emotionally intelligence that fosters conflict resolutions with humility and grace
Ability to prioritize and multi-task in a hectic fast pace ever changing environments
Excellent project management skills – timely completion of tasks and projects
Strong attention to detail, systems and processes
High level of business acumen
Creates a safe environment for Associates and leaders to do their best work
Demonstrates resilience to overcome obstacles and challenges
Continuous learning and personal skill development
Provides a feeling of Trust
Must be able to travel, fly, drive and have reliable transportation.
May be away from home for extended periods of time.
Most work tasks are performed indoors, may be required to be outdoors for periods of times in varying temperatures – hot and cold.
Inside, temperature is moderate and controlled by property environmental systems.
Must be able to sit at a desk for up to 5 hours per day.
Walking and standing up to 8 hours per day.
Must be able to exert well-paced ability to reach other departments walking around the hotel/resort, upstairs and down long hallways on a timely basis.
Must be able to lift 20 lbs.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with Associates, peers and leaders.
Tasks, special projects, and unique opportunities as assigned

Responsibilities

Lives the Montage International Values and acts in a transparent, authentic, and professional manner
Viewed as a valued Leader and driver of performance by demonstrating authenticity, humility, respect and credibility through daily interactions and behaviors
Self-reflection evaluates and improves individual strengths and development areas
Demonstrates an understanding for how they influence the business results
Open to feedback and willing to make behavioral changes in order to increase effectiveness with Associates and leaders
Values continuous learning as an inherent part of personal and professional development
Demonstrates respect for all differences considers others’ viewpoints in performing work; contributes to a positive work environment building strong relationships with Associates and leaders
Motivates others, contributing to the performance of a strong team
Serves as a role model by demonstrating professionalism and striving for excellence
Sets and communicates clear expectations, priorities and standards to all teams
Holds all Associates accountable for maintaining job performance standards while being flexible to address individual situations
Actively supports Associates by being approachable and engaged in critical work activities and removing barriers for communication and collaboration
Follows up on suggestions of Associates and explains reasons behind decisions
Recognizes, appreciates and rewards team and individual performance – Magic cards.
Creates an environment that fosters energy and engagement making work fun and enjoyable AES result - engages with Leaders and Associates to create action items
Ensuring superior Guest Satisfaction, Medallia, by keeping the guest at the focal point of all activity
Drives measurable improvements that considers all the factors that impact the overall guest experience – prepared and empowered to always do the right thing
Uses strong knowledge of the guest to develop and implement products and services that meet or anticipate the guest experience
Flexible and imaginative in developing solutions that meet the guest’s expectations
Is a champion of MONTAGE International culture and Values supporting “A Life Well Lived”
Evaluates and improves upon the team’s strengths and opportunities to maintain the guest experience – seek opportunities to create memories
Assist in making decisions and acts based upon satisfying immediate guest/partner needs
Work with Associates and leaders to identify and resolve critical factors that hinder guest/Associate service delivery
Apply key drivers, practices and processes that support successful business performance, achieving goals and desired outcomes
Collaborate with Leaders to develop and implement people strategies that meet the needs and expectations of all stakeholders
Support the strategy, tools, and resources to develop Associate skills and grow Leadership capability at all levels of the resort | hotel
Creates opportunities to drive innovation
Hold teams accountable for results
Uses data to tell the story
Workday – refined skills and knowledge in the system
Enroll and track course completions
Monitors Compliance completions
Understand and demonstrate ability to support the execution of the business strategy consistently and reliably across all departments to include AES action items
Design and deliver leadership programs and tools that will enhance performance and positively affect productivity
Communicate with Associates and leaders their role in the continued success of Montage International – daily decisions
Collaborate with Leaders to develop a clear strategy and plan that fosters energy, ownership and commitment to others.
Drive Learning by supporting combining peer-generated content, interactive media, and learning management in a single application
Willingness to adapt to changing conditions striving to implement new ideas – yours or others.