Clubhouse Compliance Coordinator

Oahu country Club•Honolulu, HI

1d•$23 - $25•Onsite

About The Position

This part-time position works closely with Clubhouse Management and staff to address concerns, educate members and guests on Club policies, and document rule violations when necessary. The role involves ensuring compliance with parking, pool, recreation, locker room, fitness center, and dress code policies. The Coordinator also provides member service and communication, and maintains accurate records of violations and incidents.

Requirements

High School Diploma or equivalent
Excellent customer service and communication skills.
Ability to interact professionally with members, guests, and staff.
Strong observational and problem-solving abilities.
Ability to handle sensitive situations with tact and discretion.
Ability to walk the property for extended periods and work outdoors as needed.

Nice To Haves

Previous experience in hospitality, club operations, security, customer service, or facilities oversight preferred.

Responsibilities

Conduct regular inspections of member parking areas and verify valid parking permits or membership stickers.
Issue parking violation notices to vehicles not in compliance with Club parking policies and report unauthorized vehicles or recurring violations to management.
Monitor parking lot conditions and report safety concerns.
Conduct routine inspections of the swimming pool and surrounding areas, ensuring members and guests follow established pool rules.
Monitor guest usage and verify compliance with guest limitations and registration requirements.
Address unsafe or disruptive behavior in a professional manner and report incidents, accidents, or rule violations to management.
Perform regular walkthroughs of locker rooms and fitness facilities, ensuring facilities are used in accordance with Club policies.
Monitor for safety concerns, cleanliness issues, and improper facility use in locker rooms and fitness centers.
Assist in maintaining a respectful and welcoming environment for all members in locker rooms and fitness centers.
Monitor adherence to Club dress code standards throughout the clubhouse and grounds.
Politely inform members and guests of dress code requirements when necessary and provide guidance regarding acceptable attire.
Report recurring or significant dress code violations to management.
Serve as a professional and approachable representative of the Club.
Answer member questions regarding Club policies and procedures.
Provide directions and assistance to members and guests as needed.
Support Club events and special functions by helping ensure compliance with Club rules.
Maintain accurate records of warnings, violations, and incidents.
Submit daily activity and compliance reports to management.
Document safety concerns, maintenance issues, and member complaints.
Assist management with investigations related to policy violations.