Club Ski Valet Team Lead

Vail Resorts • Vail, CO

2d • $23 - $26 • Onsite

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

• Supervisory experience
• Ability to handle member complaints in calm, courteous manner.
• The ability to work in a fast paced, multi-tasked environment with high profile members.
• Presents excellent communication skills, both written and oral are essential.
• Ability to be on time, in uniform, ready to work by 7:30.
• Ability to lift 50 lbs, move large rolling racks of skis SAFELY.
• Willingness and ability to work outside in winter conditions.
• Flexible and willing to step in and help club operations when needed.
• Good attitude.
• Knowledge of Ski and snowboard equipment.
• Previous guest service experience.
• At least 18 years of age.

Responsibilities

• Supervising the ski valet team to ensure members have timely access to their equipment.
• Be point person for communication between managers and valet team.
• Act on managers requests and/or delegate to team.
• Maintain organized/up-to-date ski inventory.
• Enforce club policies regarding number of skis and guest storage.
• Track guest ski storage.
• Track tunes and make sure skis are retrieved from tune shops.
• Provide immediate and courteous member service.
• Responsible for cleanliness of Club and surrounding work environments.
• Ensure all communication from club is parsed to team and acted on.
• Must be able to reasonably and rationally handle guest complaints and questions in a calm manner.
• Drive successful ski valet team.
• Prompt delivery of members skis to the snow when they are heading out to ski.
• Transporting skis from car valet.
• Organizes what skis are needed for each day/week.
• Maintain up-to date inventory of all equipment.
• Deliver/ Retrieve ski tunes and document.
• Log daily ski activity – Track Guests and extra ski storage numbers.
• On time and IN UNIFORM.
• Professional when discussing club and ALWAYS Confidential with member information.
• Greet members by name and engage in conversation.
• Watching for members coming out to get skis and coming off the hill (should be greeting them on snow). MUST BE PRESENT AT TENT AT ALL TIMES DURING DAY.
• Assist in member requests.
• Cooperative attitude – takes direction from peers and managers.
• Willing to work weekends, holidays, and overtime when needed.
• Maintain a clean working area outside and in ski storage.
• "Sweeps" of the club throughout day– tidy club, restrooms, lounge.
• Assist F&B team with daily services.
• Fills in at front desk when necessary.
• Makes easy bake cookies and has them ready in club with milk each day.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed