Club Ski Valet Team Lead

Vail Resorts•Vail, CO

1d•$23 - $26•Onsite

About The Position

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Requirements

Supervisory experience
Ability to handle member complaints in calm, courteous manner.
The ability to work in a fast paced, multi-tasked environment with high profile members.
Presents excellent communication skills, both written and oral are essential.
Ability to be on time, in uniform, ready to work by 7:30
Ability to lift 50 lbs, move large rolling racks of skis SAFELY
Willingness and ability to work outside in winter conditions
Flexible and willing to step in and help club operations when needed
Good attitude
Knowledge of Ski and snowboard equipment
Previous guest service experience
At least 18 years of age

Responsibilities

Supervising the ski valet team to ensure a members have timely access to their equipment.
Be point person for communication between managers and valet team.
Act on managers requests and/or delegate to team.
Maintain organized/up-to-date ski inventory.
Enforce club policies regarding number of skis and guest storage.
Track guest ski storage.
Track tunes and make sure skis are retrieved from tune shops.
Provide immediate and courteous member service.
Responsible for cleanliness of Club and surrounding work environments.
Ensure all communication from club is parsed to team and acted on
Must be able to reasonably and rationally handle guest complaints and questions in a calm manner.
Drive successful ski valet team.
Prompt delivery of members skis to the snow when they are heading out to ski
Transporting skis from car valet
Organizes what skis are needed for each day/week
Maintain up-to date inventory of all equipment
Deliver/ Retrieve ski tunes and document
Log daily ski activity – Track Guests and extra ski storage numbers
On time and IN UNIFORM
Professional when discussing club and ALWAYS Confidential with member information
Greet members by name and engage in conversation
Watching for members coming out to get skis and coming off the hill (should be greeting them on snow). MUST BE PRESENT AT TENT AT ALL TIMES DURING DAY
Assist in member requests
Cooperative attitude – takes direction from peers and managers
Willing to work weekends, holidays, and overtime when needed.
Maintain a clean working area outside and in ski storage
"Sweeps" of the club throughout day– tidy club, restrooms, lounge
Assist F&B team with daily services
Fills in at front desk when necessary
Makes easy bake cookies and has them ready in club with milk each day

Benefits

Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
free pass(es)
free ski and snowboard lessons
40% retail discounts
wellness benefits