Club Receptionist - Soho House Nashville

Soho House & Co.•Nashville, TN

14h•Onsite

About The Position

At Soho House, the Club Reception is responsible for welcoming, directing or signing in all members and guests to the property. As Club Reception, you will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, as well as performing Guest List responsibilities. A successful and experienced Club Reception, may also be responsible for training other members of the reception team. We hope that you’re a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!

Requirements

Minimum of 3+ years’ experience in a similar role.
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions

Nice To Haves

OpenTable, Salesforce and Opera experience is a plus not a must

Responsibilities

Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Assist guests by checking/ retrieving their coats and/or items they left with the bell person
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional