Club Receptionist

BALBOA BAY CLUB VENTURES LLC•Newport Beach, CA

12d•$23 - $23•Onsite

About The Position

Responsible for serving as an information and reservation center for members and guests, assisting with reciprocal arrangements, guest and temporary cards, and may set up and work Club events. The Club Receptionist is the main point of contact at the Club Desk and responds to a wide variety of member requests for recreation, special arrangements, or services by accurately assessing needs and making arrangements or providing recommendations. This role also involves up-selling services, amenities, and restaurants, resolving member concerns, and providing professional service to ensure high member satisfaction. Duties include entering information into a computer system, handling rental transactions, setting appointments, and maximizing revenue by promoting Club events and activities and soliciting reservations.

Requirements

High school diploma or general education degree (GED), or equivalent combination of education and experience.
One year of guest relations, front desk, or other related experience required.
Ability to serve member needs through phone, computer, and face-to-face interaction.
Ability to use discretion when handling confidential/sensitive information.
Demonstrate a positive attitude and professional demeanor.
Strong communication and interpersonal skills.
Commitment to a high level of member satisfaction.
Ability to perform basic math skills (addition, subtraction, multiplication, division).
Computer skills for data entry, reading, and interpreting information.
Ability to conduct Internet searches to obtain information or book reservations.
Attention to detail.
Ability to solve problems and remain calm and alert during difficult situations, busy periods, or emergencies.
Ability to speak, read, write, and understand English.
Able to work independently with minimal guidance and as part of a team.
Must maintain a clean appearance and professional demeanor.

Nice To Haves

Proficiency in another language is a plus.

Responsibilities

Serve as an information and reservation center for members and guests.
Assist members with reciprocal arrangements and guest/temporary cards.
Set up and work Club events.
Respond to member requests for recreation, special arrangements, or services.
Make dining and other reservations for members.
Issue recreation equipment such as paddle boards, kayaks, Duffy boats, and sailboats.
Apply correct charges to member accounts and track equipment.
Maintain knowledge about Club and Resort activities and events.
Direct members to rooms and facilities.
Communicate with other departments to fulfill member needs.
Perform member accounting functions, ensuring all charges are completed and accurate.
Collect revenue by entering services and charges, computing bills, and obtaining payments.
Run necessary reports and balance paperwork.
Resolve member complaints within the scope of authority or refer to management.
Notify supervisor and/or Security of unusual events, circumstances, missing items, or alleged theft.
Notify management of any problems resulting from member complaints, intoxication, or disruptive behavior.
Follow all safety policies and procedures.
Report potential safety issues to the manager and take immediate action in emergencies.
Maintain strict compliance with the Club's Hazardous Material (HAZMAT) program.
Stay up-to-date on all Club and Resort events and internal activities.
Use internal issued radios for communication as needed.
Review information regarding member arrivals, VIPs, and daily functions to anticipate inquiries.
Maintain knowledge about the property, including room types, amenities, restaurants, and facilities.
Transport props and decorations between storage areas and set up for events as needed.
Attend training sessions to improve job knowledge.
Remain aware of member satisfaction scores and work towards increasing overall satisfaction.
Notify management of unsafe conditions, needed equipment maintenance, and any accidents.