Club Reception - Soho House Portland

Soho House & Co.•Portland, OR

6h•Onsite

About The Position

At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operations. The Host has acute organizational and people skills which often is infectious and promotes a positive experience from the moment anyone arrives up until their departure. Responsibilities also entail providing excellent service to all guests, members and staff via friendly professionalism and organizational efficiency. A successful Host is responsible for training other reception team members on processes and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and ensure tables are ready for the reservation’s arrival.

Requirements

Minimum of 3+ years’ experience in a similar role.
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
OpenTable experience.
Problem solving skills and bring conflict resolution to any anticipated or current matter.
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
Strong communication skills and ability to understand and follow written and verbal instructions.
Flexible schedule and ability to work nights, weekends and holidays (as needed).

Nice To Haves

Salesforce and Opera experience is a plus.

Responsibilities

Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
Punctuating all calls and interactions with friendliness, accuracy, and discretion
Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
Build relationships with members and guests, and communicate any red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Performs other duties as assigned by supervisor/manager
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Assist guests by checking/ retrieving their coats and/or items they left with coat check (if applicable)