Seasonal Club Reception - Dumbo House

Soho House & Co.•New York, NY

4h•Onsite

About The Position

At Soho House, a Club Receptionist/Host is one of the first point of contacts for members, guests, and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host possesses acute organizational and people skills that promote a positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members, and staff via friendliness, professionalism, and organizational efficiency. A successful Host may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host, you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service, and tables are ready for the reservation’s arrival. This role also involves ensuring every member is welcomed by name (if local) and guests are welcomed with open arms and in a hospitable manner, answering high-volume phone lines for various inquiries including restaurant, roof, and cinema reservations, general inquiries, deliveries, and messages for members and employees. The Host must be well-versed on standard Q&A regarding menus, hours of operation, and amenity availability/pricing, maintain a clean, sanitary, and safe work environment, reception area, desk, and coat check closet, perform Guest List duties on the floor level, club, and/or Rooftop (if applicable), support, redirect, and problem-solve in real-time to ensure any guest-related concerns are addressed and action items have been set, and assist guests by checking/retrieving their coats and/or items they left with the bell person.

Requirements

Minimum of 3+ years’ experience in a similar role.
Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
OpenTable experience
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holiday’s (as needed)

Nice To Haves

Salesforce and Opera experience

Responsibilities

Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner
Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail
Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution
Punctuating all calls and interactions with friendliness, accuracy, and discretion
Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly
Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
Influence a fun and positive atmosphere by being approachable and professional
Performs other duties as assigned by supervisor/manager
Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
Assist guests by checking/ retrieving their coats and/or items they left with the bell person

Benefits

Competitive compensation packages that feature global benefits and perks.
Training to develop the technical and managerial skills necessary to enhance your career.
Full benefits; Medical, Dental & Vision for full time employees.
Retirement fund with a 2% match.
Sick day's + vacation days for Full-Time Employees.
Career progression domestically or internationally as well as managerially or technically.
Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability (Soho Impact).
An extensive range of internally and externally run courses are available for all employees (Learning & Development).
Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all.
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Team Meal: A substantial meal free of charge whilst on duty in our Houses & Restaurants.