Care Coordinator- Dumbo

Spear Physical and Occupational Therapy•New York, NY

1d•Onsite

About The Position

Spear Physical and Occupational Therapy is seeking a qualified, passionate Care Coordinator for their clinic in Dumbo. This role is crucial for supporting patient care by ensuring patients feel welcomed and valued, and by managing the flow of appointments. Care Coordinators are expected to provide 5-star customer service, respond to communications promptly (within 2 hours, and always within 24 hours), and guide patients through the out-of-network experience. Spear emphasizes a collaborative, community-oriented environment for both patients and staff. Spear Physical and Occupational Therapy is a leading outpatient practice with over 40 clinics in the New York Tri-State Area and 25 years of experience. They offer extensive patient access to physical and occupational therapy services covered by most major insurances. The company has received numerous accolades, including being named the nation's top physical therapy practice twice by the American Physical Therapy Association and WebPT, and has been recognized for leadership in clinical education. They have also served as official therapists to Olympic teams and Broadway shows and have been featured in major media outlets.

Requirements

Previous customer service experience
Hospitable, welcoming, and team-orientated
Strong communication skills
Ability to multi-task
Strong attention to detail
Willingness to grow

Nice To Haves

BA/BS degree
Passion for the field hospitality and customer service
Self-motivation and willingness to go above and beyond
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people
A proactive, collaborative, team-oriented attitude because we don work in silos
You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities
A resonance with our SPEAR-IT values: Service, Passion, Empathy, Accountability, Respect, Impact, Teamwork

Responsibilities

Supporting patient care by making patients feel welcomed and valued
Controlling the flow of appointments
Responding to all phone calls and emails within 2 hours and always within 24 hours
Guiding patients through the out-of-network experience
Greeting all patients who enter the clinic with a smile
Executing 5-star customer service

Benefits

One Medical paid membership
Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program
Medical, Dental, Vision Benefits
Commuter FSA Plan
401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
Commuter FSA Plans – pretax savings plans for travel to & from work
Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc.
Gym membership discounts with Blink & Crunch Fitness
Company Events - Annual Summer Picnic and Holiday Awards Celebration