CLUB Outfitter Seasonal

Bass Pro Shops•Broken Arrow, OK

1d•Onsite

About The Position

This is a seasonal position focused on providing world-class customer service and promoting the CLUB program. The role involves acting as a product expert for the CLUB program, assisting customers with membership benefits, executing account servicing, and handling other CLUB-related processes. The position also requires acquiring and activating new members, driving CLUB sales, and ensuring a positive customer experience. Additionally, responsibilities include peer coaching, maintaining regulatory compliance, and consistently exceeding customer expectations in alignment with Bass Pro Shops’ & Cabela’s Core Values.

Requirements

High School Diploma or Equivalent
0 to 2+ Years Experience
Ability to stand and/or walk during shift to assist customers on the sales floor, etc.
Ability to hear well enough to constantly communicate with others to exchange information.
Ability to constantly repeat motions that may include the wrists, hands and/or fingers.
Ability to constantly assess the accuracy, neatness and thoroughness of work assigned.
Ability to perform light work that includes lifting and moving objects up to 20 pounds constantly.
Ability to occasionally ascend or descend ladders, stairs, step stools, etc.
Ability to occasionally work in noisy environments.

Responsibilities

Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers.
Acting as a product expert of the CLUB program by properly providing and presenting customers with the benefits of becoming a CLUB Member.
Executing account servicing, and other CLUB processes from start to finish.
Acquiring and activating new members.
Driving CLUB sales.
Enhancing the customer experience.
Providing peer coaching and influencing.
Ensuring regulatory compliance.
Consistently exceeding customer expectations and showing commitment to Bass Pro Shops’ & Cabela’s Core Values.
Proactively greeting customers and presenting them with the opportunity to become a Bass Pro Shops & Cabela’s CLUB Member or providing current members with a unique and exclusive experience.
Executing all Bass Pro Shops & Cabela’s CLUB operational and compliance programs.
Demonstrating products to customers.
Being knowledgeable of advertised sales.
Helping meet metric goals and objectives for self and store.
Keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.
Providing full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
Providing daily feedback and reports in a timely and accurate manner.
Providing peer coaching, recognition, and support as a CLUB advocate and representative.
Providing service to all areas of the store based on business need.
Performing other duties as assigned by leadership.