(USA) Club Manager > $75 Mm - Sam's

Sam's West • Mankato, MN

7d • Onsite

About The Position

The Club Manager directs the management team in all facility operations, ensuring asset protection, inventory control, member service, and associate safety. They ensure compliance with company policies and procedures and communicate company direction. This role drives membership and sales growth by visiting business members, building relationships, motivating the sales team, and educating associates on the value of membership and merchandise quality. The manager increases the quality of the member experience by ensuring appropriate service levels and effective merchandise presentation, including pricing, signing, and inventory management. They drive the financial performance of the facility by achieving budgeted sales, membership, wages, and expenses, leading the management team in expense control, and creating plans to improve financial performance. The Club Manager oversees budget creation and participates in forecasting by analyzing economic trends and community needs. They ensure compliance with company and legal policies, procedures, and regulations by analyzing reports, implementing controls, overseeing reviews, developing action plans, and guiding the management team on executing company programs and strategic initiatives. This role also initiates and participates in community outreach programs, encourages associate involvement in the community, and acts as the company representative. They present the company's perspective to external organizations and champion company-sponsored programs, events, and sustainability efforts. The Club Manager provides direction and guidance on member service approaches and techniques, resolves member complaints, and assists with member service as needed. They provide supervision and development opportunities for management and hourly associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a culture of belonging. They recruit qualified associates to meet staffing needs and achieve company growth potential. The Club Manager upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, and providing resolutions. They proactively seek associate comments and concerns by meeting with associates in their work areas. This role oversees and enforces food safety standards, cold chain compliance, and food merchandise quality by evaluating various aspects of stocked merchandise and ensuring fresh areas meet company expectations and facility budgets. The role emphasizes respecting individuals by building high-performing teams, embracing differences, creating a workplace of belonging, and empowering associates to thrive. It also involves working collaboratively, communicating with impact, attracting and retaining talent, and recognizing contributions. The Club Manager acts with integrity by maintaining high standards of ethics and compliance, modeling company values, holding oneself and others accountable, and supporting the company's goal of becoming a regenerative company. They act selflessly, humbly, and transparently. The role serves customers and members by delivering results with a customer-first approach, adapting to how, where, and when customers shop, and applying business models to all plans. Decisions are made based on data, insights, and analysis, balancing short and long-term priorities, and considering all stakeholders. The Club Manager strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. They drive continuous improvement, adopt new technologies and skills, and support others through change.

Requirements

• 3 years of management experience.

Nice To Haves

• Retail Industry

Responsibilities

• Directs management team in all Facility operations, ensuring asset protection, inventory control, Member service, and Associate safety.
• Drives membership and sales growth in a Facility by visiting Business Members and potential Members places of business, building Member relationships, and motivating the Membership Sales Team.
• Increases quality of Member experience by ensuring appropriate service levels and effective merchandise presentation.
• Drives the financial performance of the Facility by ensuring budgeted sales, membership, wages, and other expenses are achieved.
• Ensures compliance with Company and legal policies, procedures, and regulations for a Facility.
• Initiates, directs, and participates in community outreach programs and encourages and supports Associates in serving as good members of the community.
• Provides direction and guidance to members of management and hourly associates on proper member service approaches and techniques.
• Provides supervision and development opportunities for members of management and hourly Associates in the Facility.
• Recruits qualified Associates to meet staffing needs and achieve Company growth potential.
• Upholds the Companys Open Door Policy.
• Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first and considers and adapts to how, where, and when customers shop.
• Makes decisions based on data, insights, and analysis, balancing short and long-term priorities.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

• Medical, vision and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Company paid education benefit program (Live Better U) for full-time and part-time associates

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed