The Club Manager directs the management team in all facility operations, ensuring asset protection, inventory control, member service, and associate safety. They are responsible for ensuring compliance with company policies and procedures and communicating operational direction. This role drives membership and sales growth by visiting business members, building relationships, and motivating the sales team. The manager also enhances the member experience through appropriate service levels and effective merchandise presentation, and drives financial performance by achieving budgeted sales, controlling expenses, and overseeing budget creation and forecasting. Additionally, the Club Manager ensures compliance with legal policies, oversees safety and quality assurance, and champions company programs and sustainability efforts. They provide direction on member service, resolve complaints, and offer supervision and development opportunities for management and hourly associates, including recruitment. The manager upholds the Open Door Policy, oversees food safety standards, and promotes a culture of respect, integrity, and excellence. This includes attracting and retaining talent, empowering associates, and acting with integrity by modeling company values and supporting sustainability goals. The role emphasizes serving customers and members by delivering results, adapting to shopping behaviors, and making data-driven decisions. It also involves continuous improvement, embracing new technologies, and supporting change.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed