(USA) Club Manager > Cheektowaga, NY

Sam's East • Cheektowaga, NY

2d • Onsite

About The Position

The Club Manager directs management teams in all facility operations, ensuring asset protection, inventory control, member service, and associate safety. They ensure compliance with company policies and procedures and communicate company direction. This role drives membership and sales growth by visiting businesses, building member relationships, motivating the sales team, and educating associates on membership value and merchandise quality. The Club Manager increases the quality of the member experience by ensuring appropriate service levels and effective merchandise presentation, including pricing, signing, inventory levels, and requesting merchandise to meet community needs. They drive the financial performance of the facility by achieving budgeted sales, membership, wages, and expenses, leading the management team in expense control, and creating/implementing plans to improve financial performance. This role also oversees budget creation and analyzes economic trends for forecasting. The Club Manager ensures compliance with company and legal policies, procedures, and regulations by analyzing reports, implementing human resource compliance, asset protection, and safety controls, overseeing reviews, developing action plans, and providing guidance on executing company programs. They initiate, direct, and participate in community outreach programs, encouraging associates to be good community members and establishing relationships with key individuals or groups as a company representative. The Club Manager presents the company's perspective to external organizations, follows media guidelines, and champions company-sponsored programs, events, and sustainability efforts. They provide direction and guidance on member service approaches and techniques, resolve member complaints, assist members with purchases, answer questions, and provide information. This role provides supervision and development opportunities for management and hourly associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset. They recruit qualified associates to meet staffing needs and achieve company growth potential. The Club Manager upholds the company's Open Door Policy by meeting with associates, listening to concerns, researching issues, reviewing policies, and providing resolutions. They also proactively seek associate comments and concerns by meeting with them in their work areas. The Club Manager oversees and enforces food safety standards, cold chain compliance, and food merchandise quality by evaluating temperature, storage, sanitation, date coding, product rotation, labels, and recalls. They ensure fresh area forecasts for production, on-hand supplies, and current stock align with company expectations and facility budgets. The role emphasizes respecting individuals by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected, and providing opportunities for all associates to thrive. It involves working collaboratively, building trusting relationships, and communicating with impact, energy, and positivity. The Club Manager attracts and retains talent, empowers and develops individuals, and recognizes contributions. They act with integrity, maintaining high ethical standards, modeling company values, holding themselves and others accountable, and supporting the company's goal of becoming a regenerative company by making a positive impact. They act selflessly, humbly, self-awarely, honestly, fairly, and transparently. They serve customers and members by delivering results with a customer-first approach, adapting to how, where, and when customers shop, and applying EDLP and EDLC business models. Decisions are made based on data, insights, and analysis, balancing short and long-term priorities, and considering all stakeholders. They strive for excellence by displaying curiosity, a desire to learn, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. This includes driving continuous improvement, adopting new technologies and skills, and supporting others through change.

Requirements

• 3 years of management experience.
• Retail Industry

Responsibilities

• Directs management team in all Facility operations, ensuring asset protection, inventory control, Member service, and Associate safety.
• Ensures all areas of the Facility are in compliance with Company policies and procedures.
• Communicates with management and Associates about Facility operations, merchandising, and Company direction.
• Drives membership and sales growth by visiting businesses, building Member relationships, motivating the Membership Sales Team, and teaching Associates about Membership value and merchandise quality.
• Increases quality of Member experience by ensuring appropriate service levels and effective merchandise presentation.
• Drives the financial performance of the Facility by achieving budgeted sales, membership, wages, and expenses.
• Leads the management team in controlling expenses and wages to ensure expenses are indexed to sales.
• Creates and implements plans to improve the financial performance of the Facility.
• Oversees the creation of budgets and participates in analyzing economic trends and community needs for budget forecasting.
• Ensures compliance with Company and legal policies, procedures, and regulations.
• Analyzes and interprets reports, implements and monitors human resource compliance, asset protection, and safety controls.
• Oversees safety, operational, and quality assurance reviews, develops and implements action plans to improve performance.
• Provides direction and guidance on executing Company programs and strategic initiatives.
• Directs the management team in ensuring confidentiality of information, documentation, and assigned records.
• Initiates, directs, and participates in community outreach programs and encourages and supports Associates in serving as good members of the community.
• Establishes and maintains relationships with key individuals or groups in the community, acting as the representative for the Company.
• Presents the Company's perspective to various external organizations following the Company's media guidelines.
• Champions Company-sponsored programs, events, and sustainability efforts to Associates, Members, and the local community.
• Provides direction and guidance to management and hourly associates on proper member service approaches and techniques.
• Resolves member needs, complaints, and issues within company guidelines and standards.
• Assists with member service as needed by resolving member complaints, assisting members with purchases, answering questions, or providing information.
• Provides supervision and development opportunities for management and hourly Associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset.
• Recruits qualified Associates to meet staffing needs and achieve Company growth potential.
• Upholds the Company's Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions.
• Proactively seeks out Associate comments and concerns by meeting with Associates in their work areas.
• Oversees and enforces the execution of food safety standards, cold chain compliance, and food merchandise quality.
• Ensures fresh areas forecast for production, on-hand supplies, and current in stock are in line with Companies expectations and the Facility budgets.
• Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance.
• Models the Walmart values to support and foster our culture.
• Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first, considering and adapting to how, where, and when customers shop.
• Applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data, insights, and analysis, balancing short and long-term priorities.
• Considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.
• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience.
• Encourages learning from mistakes.
• Drives continuous improvements, adopts and encourages the use of new technologies and skills.
• Supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPOP that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed