Director of Country Club Operations-Direct Hire, Starting at $95k

TES Staffing•Rochester, NY

3d•Onsite

About The Position

A premier private country club on Rochester's west side is seeking an experienced, hospitality-driven Club Manager to lead its food & beverage, member experience, events, and sales operations. This is a highly visible leadership role for someone who understands that exceptional club hospitality is about more than great food and service—it's about creating an experience that makes members feel known, welcomed, and genuinely excited to be part of the club. The Club Manager will have significant ownership over the day-to-day operation and long-term success of the club, leading teams across dining, bar, banquet, culinary, event, and sales functions. Working closely with ownership and club leadership, this person will help shape the member experience, strengthen operations, develop a high-performing team, and identify opportunities to grow revenue and engagement. We're looking for a leader who is equally comfortable building relationships with members, developing staff, reviewing financials, overseeing a major event, and jumping into the operation when needed. If you're energized by hospitality, thrive in a relationship-driven environment, and want the opportunity to make a meaningful impact on a respected private club, we'd love to meet you.

Requirements

5–10 years of progressive leadership experience in food & beverage or hospitality management
Proven experience leading, developing, and motivating hospitality teams
Strong financial acumen, including budgeting, forecasting, labor management, inventory, and cost controls
Experience overseeing events and banquet operations
Exceptional interpersonal and communication skills
Strong organizational skills and sound judgment
The ability to build authentic relationships with members while maintaining professionalism and discretion
A hands-on leadership style and willingness to be visible and engaged throughout the club

Nice To Haves

Private club, luxury hospitality, resort, hotel, restaurant, or similar high-touch service experience strongly preferred
Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

Responsibilities

Oversee the daily operations of the club's Grill Room, Bar, Kitchen, Banquet Facilities, 9½ Grill, golf tournament hospitality, and sales functions.
Create an exceptional, welcoming experience for members and their guests.
Establish and maintain outstanding standards for service, food quality, beverage programs, cleanliness, and presentation.
Build strong relationships with members and proactively respond to feedback.
Ensure a personalized, high-touch hospitality experience throughout the club.
Develop and maintain policies, procedures, and service standards.
Identify opportunities to increase member engagement and club utilization.
Ensure club programming, dining, events, and activities consistently reflect the club's culture and standards.
Recruit, train, mentor, and develop managers and staff.
Establish clear expectations and hold teams accountable to service standards.
Create an environment where employees feel supported and motivated to deliver their best.
Conduct performance evaluations and provide ongoing coaching and development.
Build strong collaboration between front-of-house, culinary, events, sales, and club leadership.
Provide leadership across the club's dining and beverage operations, partnering closely with the Executive Chef and/or Kitchen Manager to deliver an outstanding and consistent culinary experience.
Maintain exceptional food quality, creativity, consistency, and presentation.
Ensure menus remain fresh, relevant, and seasonally appropriate.
Manage wine, beer, and spirits programs, including purchasing, inventory, and pricing.
Develop creative beverage offerings, tastings, and special member experiences.
Maintain exceptional standards for service, cleanliness, uniforms, and professional presentation.
Ensure compliance with health, sanitation, safety, and responsible alcohol service requirements.
Oversee the planning, staffing, and execution of banquet and club events.
Ensure seamless communication between sales, culinary, service, and operations teams.
Deliver memorable experiences for private functions, weddings, tournaments, and member events.
Identify opportunities to improve both the guest experience and profitability of events.
Provide leadership and accountability for the club's sales efforts, working closely with the Sales Manager to build event business and strengthen the club's presence in the market.
Partner with the Sales Manager to establish annual sales and marketing goals, budgets, and strategies.
Hold regular sales meetings to review pipeline, activity, opportunities, and results.
Encourage proactive business development and pursuit of new event opportunities.
Ensure the club maintains an effective, user-friendly website and strong digital presence.
Oversee effective marketing, promotional, and social media strategies.
Establish clear sales goals and monitor performance throughout the year.
Develop and manage annual food & beverage budgets.
Partner with the Sales Manager on annual event sales and marketing budgets.
Monitor revenue, labor, inventory, expenses, and profitability.
Maintain effective food and beverage cost controls.
Review financial reports and identify opportunities to improve performance.
Balance smart cost management with the high service standards expected in a private club environment.