Club Manager (Director of Food & Beverage) - Soho House New York
About The Position
At Soho House, the Club Manager (Director of Food & Beverage) is responsible for maintaining the local properties food and beverage (F&B) operation in conjunction with the General Manager. The primary responsibility is to uphold Soho House service standards and create an approachable yet elevated atmosphere for members, guests, and staff within the Club, Roof, Events Space, and/or Room Service (if applicable). This role also oversees forecasting, business improvement plans, and manages payroll/labor, budgets, and revenue. A successful Club Manager is a proven leader who thrives in fast-paced and demanding work environments, is customer-centric, has a keen eye for detail, and possesses strong business acumen and problem-solving skills.
Requirements
- Must have 5+ years of experience in food & beverage operations with a proven track record of leading a professional, efficient, high-quality, service-oriented operation in a fast-paced and demanding environment.
- Must have excellent interpersonal/relationship-building skills.
- Must have supervisory, coaching, and staff development experience.
- Must have a strong business aptitude.
Nice To Haves
- A four-year Degree in Hospitality and/or Restaurant Management is preferred, but not required.
Responsibilities
- Partner with the General Manager to develop, enhance, and create systems that encourage efficient and effective service standards that elevate the member, guest, and staff experience.
- Implement and lead staff training to educate on product awareness for Soho House & Co.’s food program and drink initiatives through story-telling, demos, guest speakers, “Cook House & House Tonic,” and “Club School.”
- Collaborate interdepartmentally to ensure all member and guest experiences are supported by various team members and that they are briefed on expectations to always execute top-notch service.
- Participate in the recruiting process by identifying talent gaps, working with People & Development/Recruitment to attract/acquire talent, and providing interview evaluations.
- Support new hire on-boarding and training to ensure the Food & Beverage (F&B) / Floor team is polished, elevated, and approachable.
- Adhere to local and state regulated Health & Safety guidelines as well as Soho House & Co. global standards by liaising with internal and external stakeholders to promote a clean and safe work environment.
- Develop innovative revenue channels that result in profit streams and support achieving/overachieving goals.
- Partner with membership to gather members’ feedback and develop initiatives that address and highlight concerns.
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision
- Retirement fund with a 2% match
- Sick days
- Vacation days
- Career Development opportunities (domestic or international, managerial or technical)
- Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
- Extensive range of internally and externally run courses for learning and development
- Access to Cookhouse & House Tonic events, trips, and trainings
- Team Events (fitness sessions, cinema screenings, art classes)
- Substantial team meal free of charge while on duty
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
