Club Lounge Food & Beverage Attendant (Full-Time) | InterContinental Miami Downtown

IHG • Miami, FL

3d • $15

About The Position

As a Club Lounge Food & Beverage Attendant, you will ensure the overall condition of the Club lounge is impeccable, and the set-up, presentation and the quality of food offerings are up to the standards and expectation.

Requirements

• High school graduate
• Previous experience in Food & Beverage, Guest Services.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding, both in person and by telephone.
• Ability to provide legible written communication to a high standard.
• Carrying, lifting and/or pushing items weighing in excess of 150+ pounds
• Communicating with other people
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, percentages, and variances are utilized frequently.
• Problem solving, reasoning, and organizational abilities are used often.

Nice To Haves

• Ability to communicate in a second language (Spanish or French) is preferred.

Responsibilities

• Maintain complete knowledge at all times of all hotel features and services, hours of operation.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Set up workstation with necessary supplies; maintain cleanliness throughout shift.
• Promote positive guest relations to all individuals approaching the Club Lounge at all times.
• Ensure breakfast is setup in a timely manner an according to specifications.
• Coordinate correct breakdown of Breakfast and prepare mise-en-place for teatime.
• Arrange for pastries be brought up to the Lounge in timely manner for teatime.
• Prepare proper set up for Happy hour according to departmental standards.
• Ensure all guests’ requirements during happy hour, waiting on tables, replenishing of the food served during happy hour.
• Complete correct break down of happy hour and proper set up for breakfast for the next day.
• Ensure the Club Minibar is always stocked in a timely fashion.
• Accommodate all requests for information in a congenial manner.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Ensure security of guest room access.
• Coordinate amenities with Room Service, ensuring timely delivery.
• Maintain awareness of undesirable persons on hotel premises and contact Security to escort off property where necessary.
• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
• Complete work orders for maintenance repairs and submit to Engineering.  Contact Engineering directly for urgent repairs.
• Always maintain the coffee machine neat, tidy and ready for use.
• Prepare setup table for breakfast for the next day.
• The conference room has to be always neat, tidy and ready to be occupied according to company standards.
• Document pertinent information in department logbook.
• Double check cleanliness of coolers, food rotation & food quality.
• Inspect food presentation during daily breakfast and happy hours and address any issues directly to F&B.
• Inventory of daily transfers from F&B.
• Manage inventory and rotate items in the Club cage.
• Keep track of what have been received and pending.
• Inspect amenity presentation before the amenity is sent out to the VIPs room.
• Perform other duties as assigned.

Benefits

• We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.
• Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED