Club Lounge Food & Beverage Attendant (Full-Time) | InterContinental Miami Downtown

IHG•Miami, FL

19d•Onsite

About The Position

As the world's largest family of luxury hotels, InterContinental Hotels & Resorts® wants guests to feel special, cosmopolitan and In the Know. The InterContinental Miami is a shining star among downtown Miami hotels, featuring premier accommodations, convention, and meeting facilities. Overlooking Biscayne Bay, it provides a secure, inviting environment. The hotel prides itself on being ONE GREAT TEAM and has been honored as one of the TOP WORKPLACES of South Florida for nine consecutive years. As a Club Lounge Food & Beverage Attendant, your role is to ensure the overall condition of the Club lounge is impeccable, and the set-up, presentation, and quality of food offerings meet high standards and expectations.

Requirements

High school graduate
Previous experience in Food & Beverage, Guest Services.
Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding, both in person and by telephone.
Ability to provide legible written communication to a high standard.
Carrying, lifting and/or pushing items weighing in excess of 150+ pounds
Communicating with other people

Nice To Haves

Ability to communicate in a second language (Spanish or French) is preferred.

Responsibilities

Maintain complete knowledge at all times of all hotel features and services, and hours of operation.
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
Set up workstation with necessary supplies and maintain cleanliness throughout the shift.
Promote positive guest relations to all individuals approaching the Club Lounge at all times.
Ensure breakfast is set up in a timely manner and according to specifications.
Coordinate correct breakdown of Breakfast and prepare mise-en-place for teatime.
Arrange for pastries to be brought up to the Lounge in a timely manner for teatime.
Prepare proper set up for Happy hour according to departmental standards.
Ensure all guests’ requirements during happy hour, including waiting on tables and replenishing food served.
Complete correct breakdown of happy hour and proper set up for breakfast for the next day.
Ensure the Club Minibar is always stocked in a timely fashion.
Accommodate all requests for information in a congenial manner.
Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
Inspect, plan, and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
Ensure security of guest room access.
Coordinate amenities with Room Service, ensuring timely delivery.
Maintain awareness of undesirable persons on hotel premises and contact Security to escort off property where necessary.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
Always maintain the coffee machine neat, tidy, and ready for use.
Prepare setup table for breakfast for the next day.
Ensure the conference room is always neat, tidy, and ready to be occupied according to company standards.
Document pertinent information in the department logbook.
Double check cleanliness of coolers, food rotation & food quality.
Inspect food presentation during daily breakfast and happy hours and address any issues directly to F&B.
Inventory of daily transfers from F&B.
Manage inventory and rotate items in the Club cage.
Keep track of what has been received and pending.
Inspect amenity presentation before the amenity is sent out to the VIPs room.
Perform other duties as assigned.