AM Club Lounge Attendant | Sheraton Portland Airport Hotel

PM Hotel Group•Portland, OR

3d•Onsite

About The Position

Responsible for preparing and serving the daily complimentary breakfast bar, greeting each guest and ensuring guests are satisfied. This role requires maintaining a professional appearance and manner, excellent communication skills, and a willingness to assist colleagues. The attendant must also adhere to hotel standards for work procedures, dress, grooming, punctuality, and attendance, while prioritizing guest and associate safety and security.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Ability to communicate well with guests.
Willingness to "pitch-in" and help co-workers with their job duties and be a team player.
Ability to grasp, bend, lift and/or carry, or otherwise move or push goods on a cart weighing a maximum of 50 lbs., on a continuous schedule.
Remain professional at all times.
Treat all guests and associates with courtesy and respect, under all circumstances.
Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
Ability to solve routine problems that occur on the job.
Ask for help whenever you are not sure how to do something.

Responsibilities

Set up and maintain the breakfast bar in an attractive, standardized and full-looking manner.
Keep the breakfast bar area organized and clean, and replenish depleted items.
Take inventory of food, beverage, and supplies needed for each day.
Order or purchase food supplies.
Prepare various food items as needed.
Set up serving dishes/trays, utensils, cups, and other paper products.
Clear and clean vacated tables.
Wash equipment and return it to storage.
Return reusable food to storage.
Respond to all guest requests for additional breakfast items, hotel information, directions, and any other assistance.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.