AM Club Lounge Attendant | Sheraton Portland Airport Hotel

PM New•Portland, OR

3d•Onsite

About The Position

Responsible for preparing and serving the daily complimentary breakfast bar, greeting each guest and ensuring guests are satisfied. This role involves maintaining the breakfast bar, taking inventory, preparing food items, clearing tables, and responding to guest requests. The position requires excellent communication skills, a professional demeanor, and the ability to work collaboratively as part of a team. Adherence to hotel standards for work procedures, dress, grooming, punctuality, and attendance is essential, as is a commitment to guest satisfaction and safety.

Requirements

Ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Willing to “pitch-in” and help co-workers with their job duties and be a team player.
Ability to grasp, bend, lift and/or carry, or otherwise move or push goods on a cart weighing a maximum of 50 lbs., on a continuous schedule.
Remain professional at all times.
Treat all guests and associates with courtesy and respect, under all circumstances.
Every associate is a guest relations ambassador, every working minute of every day.
Work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
Adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones.
Ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

Responsibilities

Set up and maintain the breakfast bar in an attractive, standardized and full-looking manner.
Keep area organized and clean, and replenish depleted items.
Take inventory of food and beverage and supplies needed for each day.
Order or purchase food supplies.
Prepare various food items as needed.
Set up serving dishes/trays, utensils, cups and other paper products.
Clear and clean vacated tables.
Wash equipment and return it to storage.
Return reusable food to storage.
Respond to all guest requests for additional breakfast items, hotel information, directions, and any other assistance.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.