Club House Associate

Little River Casino Resort•Eastlake, MI

1d•Onsite

About The Position

Provide excellent guest service, while maintaining a clean and safe environment inside and around the golf course Club House. Assist and do what you and your department can to create a fun, exciting entertainment experience for our guests and engaging, inclusive, supportive work environment for our team members.

Requirements

High School diploma or GED
Michigan TAM certification or must obtain within 60 days of employment
Must obtain SERVSafe Certification within 90-days and maintain throughout employment
At least 18 years of age
Basic computer skills with experience in word processing, databases, and spreadsheets
Basic organizational, written and verbal communication skills
Basic professional telephone etiquette
Guest service, interpersonal and teamwork skills necessary to maintain quality service delivery
Accurate and detail-oriented
Basic problem-solving skills
Basic money handling skills with the ability to count money and give change swiftly and accurately
Maintain high confidentiality
Independently manage multiple tasks in a professional manner
Ability to work independently with minimal supervision
Ability to work cooperatively with all departments
Ability to manage extensive amounts of paperwork
Ability to operate most office equipment (computer, fax, copier, etc)

Nice To Haves

Experience working with a Tribally run casino and/or resort preferred

Responsibilities

Greets guests and provides information about the golf course, Little River Casino Resort, and the local area.
Checks in guests and records reservations for future guests.
Answers incoming calls professionally and ensures accuracy in the appropriate routing of calls.
Acquaints guests with golf course facility features, rules, and services.
Resolves any discrepancies and assists in handling guest concerns.
Operates computer point of sale system.
Maintains a proper bank, provides accurate handling of monies, and prepares accurate remits.
Assists and maintains appropriate inventory levels of merchandise.
Restocks and rotates merchandise as needed.
Performs general upkeep to all common areas, all public restrooms, which will include cleaning and sanitizing, gather and proper disposal of rubbish, dusting, vacuuming, and sweeping the clubhouse.
Follows procedures for opening and closing of clubhouse.
Maintains current knowledge of Little River Casino Resort operations, programs, events, promotions, facilities, amenities, and services.
Must satisfactorily complete all training assigned by the Resort.
Must adhere to the safety rules and regulations of the Little River Casino Resort and of the Administration department.
Must be aware of and adhere to the emergency and evacuation procedures.
Must be aware of and adhere to the Resorts Health & Safety Program.
Other duties as assigned.